Inside Service Sales Specialist (Industrial), Compressor Technique, Elk Grove Village, IL

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Mission and Job Description

At Atlas Copco, we believe that there is always a better way. This spirit drives us to provide leading-edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. We're a workplace for everyone - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment empowering you to drive your own professional journey. When you join Atlas Copco you get a great deal of responsibility from day one. Why? Because we know that you have the drive and the ability to make sound decisions - and will ask for help when you need it.

Our company is looking for a motivated and well-spoken inside sales representative to join our inside sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.

To be successful in this role, you will need to have a deep understanding of the sales process and dynamics and be able to build instant rapport and achieve customer satisfaction. A top inside sales representative should also be very competitive, a good listener, and have superb interpersonal skills.

Responsibilities

Function: Service Sales and Quote-to-Order Administration for the Inside Service Sales Department

As an Inside Sales Representative you will ensure and maintain an elevated customer experience by taking ownership of inquiries and coordinating the quotation and order fulfillment process. You will serve as the point of contact for customers, distributors, and prospects and be responsible for service and service plan quoting, order submittal, and customer support for an assigned territory. As a part of the Atlas Copco team, this individual will contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

• Responsible for bringing in new customers while also interacting with existing ones to drive sales revenue growth.

• Maintain an in-depth understanding of service plan portfolio and product features and updates to be able to explain, promote, and upsell.

• Continually develop sales techniques and strategies to close sales and achieve sales targets and goals.

• Proactively prospect, qualify, and develop new sales opportunities by planning and organizing a daily agenda of customer outreach using warm and hot leads.

• Capitalize on available technological advances and BI reports to effectively communicate, drive business, and enhance the sales process.

• Improve customer experience by striving to understand and anticipate needs and expectations, proactively providing clear and honest communication, and ensuring data entry accuracy.

• Support customers by providing repair quotations and answering questions about credit terms, pricing, and availability.

• Review and verify the accuracy of customer orders; prepare and submit sales orders for order entry, finance, and contracts teams. Ensure seamless cross-functional handovers.

• Research and resolve shared services order or invoicing discrepancies and delivery issues.

• Ensure data integrity and manage sales activities and pipeline within the CRM database.

• Assist Contracts team with contract renewal process and pricing negotiations.

• Participate in one-to-one, team, divisional, and company meetings and initiatives.

• Adhere to company, divisional, and department best practices to ensure and facilitate financial and data integrity, and sales and customer service processes.

• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

To succeed, you will need

Supervisory Responsibility

• None.

Experience

• Minimum 3-5 years' experience in inside sales and customer service required.

• Previous experience in a fast-paced environment with quote generation required.

• Minimum 3-5 years' experience with CRMs and ERPs (C4C, Salesforce, SAP, Oracle or similar) required.

• Demonstrated proficiency in MS Office (Excel, Outlook, Word) with a minimum typing speed of 50 WPM required.

• Must be comfortable performing high volume, repetitive tasks with accurate data entry skills.

• Previous experience in an inbound or outbound call center a plus.

Education

• 4-Year Bachelor's degree is required.

Skills

• Must have excellent oral, written, and verbal communication skills.

• Strong customer focus demonstrated by an attitude of service, excellent organizational and collaboration skills, as well as proactive follow-up habits.

• Demonstrate and promote a focus on team and team culture through collaboration, support, and internal customer satisfaction.

• Ability to manage personal energy and stress levels while exercising your problem-solving, multi-tasking, and time management skills.

• Develop a personal work system that enables you to work efficiently with minimal supervision both as an individual contributor as well as part of a team.

• Must be a self-starter with ability to achieve weekly, monthly, quarterly, and annual goals and targets.

In return, we offer you

Drive your Career, Explore Opportunities, Realize your Passion . . .Choose your career with us!

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan

• Health insurance/ Dental insurance/ Vision insurance

• Paid time off

• Salary range is $55K - $60K; eligible for commissions and salary is based on knowledge, skills and experience. Position also has a quarterly bonus potential.

City

Elk Grove Village, IL

Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.