Inside Sales/Warehouse Support

Job Description Job Description Summary/objective The inside sales/warehouse support is responsible for always providing excellent customer service. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Providing excellent customer service while greeting guests and introducing the showroom. Answer phones in a professional manner while taking messages, and/or supplying customers with information such as Order ETA’s, and product availability through inventory checks. Check samples out, and/or schedule measures using the correct methods and procedures for optimal outcomes and tracking purposes. Loading customer’s flooring purchases either by forklift or by hand, as needed. Off load and receive product into the inventory system, then call/email customers in a timely manner of its arrival. Complete pick up and receiving paperwork accurately and tag products and pallets accordingly. Receive deliveries from vendors and MDC or CDC. Maintain a clean and organized sales area, showroom, warehouse, and property including but not limited to floors, dusting, sample inventories, restrooms, placing price tags as needed, clean warehouse, and property. Competencies Client Service

• Responds to the clients and anticipate their needs Conflict Resolution

• Works to resolve differences and maintain work relationships Decision Making

• Makes decisions and takes responsibility for them Ethics

• Fosters a diverse and respectful workplace Even Temperament

• Controls emotions without retaliating against negative behavior Excellent Communication

• Uses language effectively to gather information and facilitate an exchange of ideas Flexibility

• Adapts to changes while remaining focused on goals, applies knowledge to new circumstances Initiative

• Remains proactive when suggesting improvements and solving problems Interpersonal Relations

• Exhibits respect and understanding of others to maintain professional relationships Persuasive Communication

• Displays verbal and written communication that influences others Problem Solving

• Solves problems while ensuring rules and directives are followed Punctuality – Arrives on time and works full schedule Supervisory responsibilities none Work environment: Retail store environment as well as warehouse (heat and cold) Physical demands: Must be able to lift up to 50 pounds repeatedly Repetitive movement of hands and fingers – typing and/or writing Occasional standing, walking, stooping, kneeling, or crouching Reach with hands and arms Talk and hear Travel required: Occasionally between stores (mileage reimbursement available) Required education and experience: High School Diploma, GED or equivalent Customer Service experience Sales experience Computer literate Positive attitude, detail and customer oriented with good multitasking and organizational ability Excellent Communication skills; both verbally and in writing Basic math and organization skills Detail-oriented mindset, data entry and computer skills Ability to work on feet for long hours Understanding of safety protocols and requirements Experience shipping, receiving, or selling related products Preferred education and experience Knowledge of Rollmaster Bi-lingual in Spanish