Inside Sales/Customer Service Representative

Southern National is seeking an enthusiastic and friendly Inside Sales/Customer Service Representative to join our team! Our professional roofing company focuses on energy-efficient residential roofing replacement, specializing in products and installation methods that cater to the unique climate and building challenges in the southeastern United States. We are certified to install most roofing brands, including North America's top-selling Timberline® roofing shingles by GAF. As an integral part of our team, you will be responsible for providing exceptional customer service to our existing and potential clients.

Responsibilities

• Field inbound calls from our field marketing team as well as clients and prospective clients to schedule appointments
• Daily telephone interaction with our database of customers and prospects
• Promotion of our eco-friendly products and services to prospective and existing clients
• Generation of appointments for our outside sales division
• Ongoing department meetings and training

Requirements

• 2+ years of experience in inside sales or customer service.
• Excellent communication and interpersonal skills.
• Ability to handle high-stress situations in a calm and professional manner.
• Excellent problem-solving and critical-thinking skills.
• Familiarity with Microsoft Office and CRM systems (Salesforce, Hubspot, etc.).
• Ability to multitask, prioritize, and manage time effectively.
• A positive attitude, a thirst for knowledge, and a genuine desire to help customers.

Benefits

• Average first year income range: $35,000 - $50,000 (Base Salary plus commission and bonuses)
• Weekly and monthly opportunities for performance-based rewards
• Full medical, dental, life and disability insurance
• Access to the latest technology
• Unlimited growth opportunity