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Inside Sales Support/Customer Service

Expired Job

Wallboard Supply Company Portland , ME 04101

Posted 4 months ago

Wallboard Supply in Portland, ME is looking for a motivated counter sales associate to join their team!

  • Building-materials knowledge or experience a plus!*

Position Overview:

Assist customers and contractors by providing quotes and product information, both in person and over the phone. Works in conjunction with OSRs to grow account sales and assist walk-in customers as required.

Essential Job Duties:
1.Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
2.Handles telephone calls, writes orders, resolves problems, and relays any information as needed.
3.Coordinates purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
4.Codes and inputs customer orders, pricing information and additional data into the computer system.
5.Creates accurate and complete invoices, work orders, and sales tickets.
6.Maintains stock levels on the sales floor and in the stockroom.
7.Operates and balances cash register daily.
8.Researches credits, returns, and late payments as needed.
9.Works with outside sales representatives to ensure customer satisfaction.
10. Other duties as assigned by location management.

Additional Showroom Duties:
1.Facilitate acceptable level of service and communication with customers on the showroom floor and via phone.
2.Responsible for appearance of the showroom, the physical integrity and pride of the showroom.
3.Assist with physical inventory.
4.Maintain current product knowledge.
5.Attend assigned training and meetings as required increase knowledge of entire product offering.
6.Support efforts of outside sales associate.
7.Other duties as assigned by location management.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
1.Minimum education required High School Diploma, college degree preferred.
2.Minimum experience required 2 years in building material industry with extensive knowledge of product and application, sales experience a plus.
3.Special skills required Ability to operate computer, calculator & cash register.
4.Knowledge of building materials, applications, related equipment, and/or construction industry.
5.Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.
6.Should be familiar with Computer, printer, telephone, copy machine, fax machine, engineers scale/ruler, mechanical tools, inventory and inventory control.


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Inside Sales Support/Customer Service

Expired Job

Wallboard Supply Company