Inside Sales Support

Job Purpose: Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.

Duties: Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. Provides product, service, or equipment technical and engineering information by answering questions and requests. Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule.

Prepares quotations from Engineering inputs and technical personnel. Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements. Submits orders by conferring with technical support staff; costing engineering changes.

Develops customer's staff by providing technical information and training. Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions. Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.

Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Problem Solving, Product Knowledge after a period of training, Selling to Customer needs, Presentation Skills, Technical Understanding, Verbal Communication, Requirements Analysis, Innovation.”