Inside Sales Supervisor

Revision Essex , VT 05451

Posted 3 months ago

PRIMARY EMPLOYMENT OBJECTIVES

Supervises all aspects of order processing for both domestic and international orders, starting with receipt of order, through confirmation of customers' requirements and final delivery. Liaises and communicates with sales, product management, finance, operations and shipping to ensure customer's orders and required paperwork are completed on time and accurately. Initiates and supervises continuous improvement projects, specifically as related to customer service. Provides subject matter expertise on Syteline as it pertains to customer service, fulfillment order and tracking, quoting and invoicing. Ensures all incoming telephone calls and emails are being attended to in a prompt and professional manner. Manages, guides and develops the customer service team on a day-to-day basis

SPECIFIC ESSENTIAL DUTIES & RESPONSIBILITIES

  • Manages order fulfillment from receipt through delivery for all orders (domestic and international and across all channels of distribution and business units).

  • Performs the billing function.

  • Oversees all orders to ensure on-time and accurate delivery targets are understood by respective facilities.

  • Estimate/quote prices, credit or contract terms, warranties, and delivery dates.

  • Use internal ERP system for processing quotes and orders.

  • Recognizes and adheres to domestic and international export regulations as needed.

  • Provides back up for Compliance as needed.

  • Provides ongoing reporting to sales and customers on order updates, questions, and concerns.

  • Participates in ongoing efforts to establish processes and best practices not only for customer service, but as needed across logistics and operations to the extent those practices impact customer service performance.

  • Supervises the preparation of all commercial paperwork for international shipments, and liaises closely with the logistics team to ensure proper shipping methods and carriers are being used.

  • Supervises and coaches the customer service team to ensure all incoming customer requests are being addressed in a timely manner, processed accurately, and with proper external communications.

  • Initiates actions to improve customer service levels within team and with other departments

  • Shares insights gained through interactions with consumers with others in the company through reports and presentations.

  • Facilitate commit and team meetings.

  • Other work duties as assigned

Knowledge, Skill & Experience Requirements

  • Bachelor's degree in Business or related field or equivalent combination of education and experience.

  • 3 to 5 years' experience in global sales order processing.

  • Supervisory experience required.

  • Working knowledge of international compliance and shipping regulations.

  • Keen ability to analyze problems, gathers pertinent data, and recognize/recommend solutions.

  • Excellent interpersonal and customer service skills.

  • Independent, self-motivated, and ability to work efficiently under tight deadlines.

  • Proficient computer skills in Microsoft Office: Word, Excel, Outlook, PowerPoint and Internet required.

  • Ability to multi-task and work with a high sense of urgency in a fast-paced work environment.

  • Excellent organizational skills and attention to detail.

  • Cooperative attitude with team-oriented disposition with excellent customer service skills.

  • Must be extremely flexible to changing environments of a thriving business and ability to work additional hours, as needed.

  • Maintain professionalism and good working relationships with others.

  • Military experience is a plus.

Work environment (include physical requirements)

  • Office environment, some repetitive motion required.

  • Travel may be required for trade shows.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Shift Supervisor (PartTime)

Autozone, Inc.

Posted 7 days ago

VIEW JOBS 1/14/2020 12:00:00 AM 2020-04-13T00:00 Position Summary AutoZone's Part-Time Shift Supervisors will assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone's expectation. Part-Time Shift Supervisors will exceed customer's expectations by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day. Position Responsibilities * Assists Store Manager with supervising, training and developing store personnel * Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence, on assigned shifts * Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised * Delegates and ensures store merchandising tasks are completed in a timely manner * Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability * Ensures all company policies, and loss prevention procedures are followed * Utilizes ZNET to help customers locate merchandise or find suitable alternatives * Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment) * Monitors cash flow, inventory and security control * Maintains sales productivity, store appearance and merchandising standards * Conducts and reviews all opening and closing procedures * Manages emergency situations and conduct proper emergency procedures * Follows proper accident procedures * Provides feedback regarding AutoZoner performance to the store manager * Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment * Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment * Processes returns and effectively manages inventory * Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner * Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits Position Requirements * High School diploma or equivalent * ASE Certified preferred * Demonstrates high level of integrity * Excellent communication and decision making skills * Ability to drive customer service Autozone, Inc. Essex Junction VT

Inside Sales Supervisor

Revision