Inside Sales Supervisor

Inside Sales Supervisor

Acton, Ontario

On-Site, Full-Time

Reference Number: CAN-ON-ACT-055-130324

SUMMARY

Reporting to the Sales Manager - Ontario, the Inside Sales Supervisor is responsible for the daily operation of the inside sales team, with a focus on maximizing sales performance and customer satisfaction.

EXPECTED CONTRIBUTIONS

Sales

• Ensure that all incoming customer inquiries and outgoing sales calls are effectively and efficiently handled to meet and exceed customer expectations.

• Act as an internal contact for escalated inquiries from key accounts.

• Manage regional price page updates.

• Professionally handle customer issues and ensure a satisfactory outcome.

• Ensure Inside Sales Representatives adhere to company standards and policies.

• Administer and process the company returns and claims policies, including stock adjustments, credit notes, price adjustments in compliance with corporate internal control procedures.

• Identify and correct shipping or procedural errors.

• Report inventory discrepancies to appropriate personnel.

• Drive, monitor, and update sales promotions, product bookings, and group pool buys.

• Coordinate all internal sales functions and activities, including working with operations to ensure full outgoing truckloads and maximum efficiencies.

• Maintain a high level of product knowledge.

Staff Management

• Coach, mentor, train, and develop a team of Inside Sales Representatives to exceed customer expectations.

• Track, measure, and report on key performance metrics for inside sales.

• Provide consistent feedback on performance metrics in a one-on-one format.

• Develop and execute outbound calling campaigns to support regional sales goals.

• Create and maintain a positive work environment and a high-performance team culture.

• People management duties include hiring, training, and terminating inside sales staff.

• Apply progressive discipline to bring performance or behaviours to expected levels and beyond.

• Conduct performance reviews on a regular basis.

• Arrange and participate in product knowledge sessions for sales staff to learn about new and existing products.

• Lead by example in all professional development opportunities including sales training.

• Foster a productive team environment between the inside sales team and account management team.