Inside Sales Specialist-Raleigh, NC

Ingersoll Rand Raleigh , NC 27610

Posted 2 months ago

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brandsincluding Club Car, Ingersoll Rand, Thermo King, Trane, American Standard Heating & Air Conditioning and ARO - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com.

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including minorities, females, individuals of all sexual orientations and gender identities, individuals with disabilities, and United States qualified protected veterans.

As an Inside Sales Specialist, you will be in an entry-level selling role supporting outside sales within the district. You will be responsible to strengthen communication, selling, negotiation, and technical skills to transition to outside sales, if desired. This position includes sales support from the time of inquiry to delivery, which requires equipment identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. Inside sales specifically focuses on cold-calling, inactive accounts, lower volume purchasers, and providing quotes to all customers. As you become more experienced, you can support the outside sales force with lead generation, market intelligence, and contact with current customers. The most experienced inside sales specialists may be assigned to special projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities.

Responsibilities:

  • Dedicatedly contacting current and potential customers to generate sales.

  • Generate quotes and follow up with customers and outside sales team to ensure quotes successfully transition to orders. Manage these orders to ensure delivery schedule is achieved.

  • Act as key contact to customers to provide information on complete sales cycle from quote through delivery.

  • Target inactive and competitive accounts for conversion

  • Develop, sell, and convert accounts to recurring revenue service contracts.

  • Utilize parts program to obtain business.

  • Mentor peers and share standard methodologies with those less experienced as needed.

  • Handle inventory to stocking levels. Ensure the order process is complete and error-free.

  • Manage outside purchases and product transportation expenses effectively and efficiently.

  • Ensure environmental, health and safety compliance.

  • Ensure that all paperwork, purchase orders, rental agreements, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.

  • Prepare all sales and activity reports, presentations, studies and research as requested.

Qualifications:

We are looking for a customer oriented person with an Associates Degree, preferably a Bachelor's Degree, with experience in inside sales and customer service. HVAC experience is beneficial.

Key Competencies:

  • Excellent communication skills

  • Customer service focus understand the need, solve problems, and respond in an efficient manner

  • Strong organizational, time management, and multi-tasking skills.

  • A strong knowledge and comfort level with computers is necessary. Programs used include Microsoft Office; Word, Excel, and Outlook, along with the ability to navigate internal software programs will be needed after hire.

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

If you share our passion for inspiring progressfor bringing about bold shifts in how people, economies and societies operatethen you belong with Ingersoll Rand. Progress begins with you.

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Inside Sales Specialist-Raleigh, NC

Ingersoll Rand