Inside Sales Specialist

KITCO Fiber Optics, Inc.

Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

KITCO Fiber Optics, Inc.

At all Marmon companies, People make the difference! We're committed to providing tools and resources for ongoing employee growth and development, driving long-term success for our employees and Marmon alike.

At KITCO Fiber Optics, we are a leading provider of fiber optic termination, inspection, and testing products, and training and consulting services, to the military and harsh environment communications industry since 1995. We specialize in the design and fabrication of fiber optic tools, tool kits, and custom cable assemblies. We also provide custom training solutions and offer on-site installation, trouble-shooting and repair services.

Duties:

• Respond to RFQs or market leads received via phone, emails, EXOSTAR, Government bidding sites, and online requests

• Follow up on quotes and market leads to increase revenue

• Process and execute customer purchase orders, retail transactions, and contracts

• Read and analyze contracts and purchase orders as an assessment to determine if company can execute and accept

• Manage customers' open orders

• Maintain files for quotations, purchase orders, and sales order acknowledgements

• Respond to customer planning data in adherence to supplier inventory management agreements

• Apply basic finance and accounting concepts as it applies to sales (credit terms, credit cards, source documents, sales tax)

• Understand research and apply knowledge for fiber optic cables, connectors, and tool kits

• Apply knowledge of assembly, fabrication, logistics, and related manufacturing concepts as it relates to customer orders and satisfaction

• Keep up with industry trends and development with continuous fiber optic training

• Receive and maintain NAVSEA Terminate and Test Certification

• Prepare, evaluate, and execute company's complex cost analysis for clients and apply discounts accordingly

• Process returns material requests, coordinated with Quality and warehouse personnel

• Support and backup others in the customer service team, Training, and Field Service administrative support as needed

• Review and provide effective and efficient solutions for customer complaints

• Responsible for overall customer satisfaction in terms of product quality for assigned customers

• Oversee coordination of quality problem resolution with manufacturing for assigned customers

• Support outside sales in the development of new business

• Maintain existing business and present new products

• Responsible for upselling customers and prospective customers to generate new sales and grow revenue by selling a defined set of company products

• Answer phone calls, greet customers and create a rapport

• Assist in scheduling of deliveries and customer pick ups

• Ability to cross reference and value engineer materials within a project

• Prepare customer information to set them up as a new customer

Skills:

• Minimum of 3 years' experience with B2G and B2B sales

• Experience in ERP Systems: Costpoint preferred

• Usage of Microsoft Office: Outlook, Word, Excel, PowerPoint, Access, Teams

• Type 45+ WPM

• Knowledge of navigating Government sites: EXOSTAR, SAM.gov, BidLink, etc.

• Knowledge of basic government contract with terms and conditions

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.