Inside Sales Specialist

Eastman Chemical Company Dania Beach , FL 33004

Posted 2 months ago

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2019 revenues of approximately $9.3 billion and is headquartered in Kingsport, Tennessee, USA

Eastman Chemical Company is currently searching for a Inside Sales Specialist for our SunTek Performance Films distribution center located in Dania Beach, FL.

The Inside Sales Specialist performs a wide variety of sales/clerical duties for the purpose of maintaining current customers, obtaining new customers, and increasing sales volume.

RESPONSIBILITIES include but are not limited to:

  • Answer incoming calls, process orders, prepare invoices, and enter customer information updates.

  • Set up and maintain customer files.

  • Maintain superior product knowledge and competitor information.

  • Provide customer service to current and prospective customers by answering questions and solving problems.

  • Present price, credit, and terms to customers and prospective customers in accordance with standard procedures.

  • Initiate cold calls to prospective business customers, send promotional materials, and follow up.

  • Process customer warranties and returns.

  • Process new business leads within 24 hours and provide discovery summary; prepare leads, conduct follow-up as applicable

  • Participate in Call Projects and special projects as required

  • Manage daily activities in Sales Force in accordance with company policies

  • Monitor promotional pack inventory and assemble more as needed.

  • Provide support to Outside Sales Representatives

  • Cross-trained in shipping to assist with order fulfillment.

  • Adhere to safety guidelines

QUALIFICATIONS/SKILLS:

  • High School Diploma/GED required; Associate's/Bachelor's Degree preferred.

  • Experience: Minimum 1 year relevant, applicable customer service experience and 1 year relevant, applicable sales experience.

  • Effectively communicate with others (present ideas, facts, and other information clearly)

  • Strong interpersonal skills - can work well in a team environment

  • Strong basic math and negotiation skills

  • Proficient skills with Microsoft Office including Excel, Word and Outlook, as well as general computer skills.

  • Experience with SAP is a plus.

  • Experience with Sales Force is a plus.

  • Can quickly adapt to changing priorities.

  • Excellent follow-through and detail oriented.

  • Ability to multi-task and work in a fast-paced, self-directed environment.

  • Please apply online directly at

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Inside Sales Specialist

Eastman Chemical Company