Wayne Brothers Companies Walterboro , SC 29488
Posted 3 weeks ago
POSITION SUMMARY
Assist customers determining their supply needs, source and arrange the delivery of such supplies to the customer. Up-sell additional products and supplies. Support WBI sales and external sales made by Outside Sales Representatives.
ESSENTIAL JOB FUNCTIONS
Determine customers' needs and recommend appropriate products and solutions
Follow a product/supply checklist for each customer's job and up-sell additional products and supplies
Answer telephones and enter sales orders
Interact with walk-in customers, enter orders, and ensure they leave satisfied
Support Outside Sales with customer orders, quotes, take offs, etc.
Work with Purchasing Rep when sourcing high volume order quantities for customer orders
Accept payment and apply it to the appropriate customer account
Coordinate customer pick-ups with the warehouse
Follow up on deliveries to ensure materials arrived on time with all items accounted for
Address and resolve service concerns, should they arise
Maintain timely and effective paper flow within department and other departments
Perform other duties and responsibilities as assigned
Performs all assigned tasks, responsibilities, and related work processes in the safest possible manner, always ensuring that a safe, accident/incident-free work environment is maintained for all coworkers, clients, suppliers, etc. at all times.
OTHER DUTIES
Make recommendations to Sales Manager for new product lines and pricing to remain competitive in the market.
Ability to calculate figures and amounts, such as: discounts, proportions, percentages, area, circumference, and volume.
Train any additional customer service reps when or if hired.
Attend relevant product training to increase knowledge as required.
Attend and participate in relevant trade shows as required.
EDUCATION AND/OR EXPERIENCE
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Excellent interpersonal, communication and customer service skills
Ability to plan, prioritize and execute a daily routine
Knowledge of products that we offer
Driven to deliver excellent customer service
Industry relevant product knowledge
WORKING CONDITIONS
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS
Standing / sitting for long periods of time
Talking on the phone for short or long periods of time
Wayne Brothers, Inc is an Equal Employment Opportunity/ Affirmative Action Employer. Read our EEO/AAE policy.
Wayne Brothers Companies