Inside Sales / Service Associate

POSITION SUMMARY

Assist customers determining their supply needs, source and arrange the delivery of such supplies to the customer. Up-sell additional products and supplies. Support WBI sales and external sales made by Outside Sales Representatives.

ESSENTIAL JOB FUNCTIONS

• Determine customers' needs and recommend appropriate products and solutions

• Follow a product/supply checklist for each customer's job and up-sell additional products and supplies

• Answer telephones and enter sales orders

• Interact with walk-in customers, enter orders, and ensure they leave satisfied

• Support Outside Sales with customer orders, quotes, take offs, etc.

• Work with Purchasing Rep when sourcing high volume order quantities for customer orders

• Accept payment and apply it to the appropriate customer account

• Coordinate customer pick-ups with the warehouse

• Follow up on deliveries to ensure materials arrived on time with all items accounted for

• Address and resolve service concerns, should they arise

• Maintain timely and effective paper flow within department and other departments

• Perform other duties and responsibilities as assigned

• Performs all assigned tasks, responsibilities, and related work processes in the safest possible manner, always ensuring that a safe, accident/incident-free work environment is maintained for all coworkers, clients, suppliers, etc. at all times.

OTHER DUTIES

• Make recommendations to Sales Manager for new product lines and pricing to remain competitive in the market.

• Ability to calculate figures and amounts, such as: discounts, proportions, percentages, area, circumference, and volume.

• Train any additional customer service reps when or if hired.

• Attend relevant product training to increase knowledge as required.

• Attend and participate in relevant trade shows as required.

EDUCATION AND/OR EXPERIENCE

• High school diploma / GED
• 2 years of relevant inside sales experience

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Excellent interpersonal, communication and customer service skills

• Ability to plan, prioritize and execute a daily routine

• Knowledge of products that we offer

• Driven to deliver excellent customer service

• Industry relevant product knowledge

• Required

• Computer skills (typing, email, internet, Office / Excel)

• Required

WORKING CONDITIONS

• Indoors

• Frequently

• Outdoors

• Occasional

• Temperatures

• Seasonal

• Loud Noise

• Infrequent

• Forty to Fifty-hour work week

• Frequently

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver's license
• OSHA 10-Hour Certification

• Required

• Forklift Operator Certification

• Required

PHYSICAL DEMANDS

• Standing / sitting for long periods of time

• Talking on the phone for short or long periods of time

Wayne Brothers, Inc is an Equal Employment Opportunity/ Affirmative Action Employer. Read our EEO/AAE policy.