The Inside Sales Representative is responsible for the day-to-day sales functions such as order entry, order expediting, and problem resolution as well as having a constant awareness of impact on profits. This position is responsible for developing and building key relationships with customers. The ISR works closely with the Territory and Integrated Planning Desk Managers to ensure that the customer's needs are met and works to ensure that all customer quotes are done in an accurate and timely manner. The ideal candidate has the ability to build customer relationships and through communication, integrity and trust strives for 100% customer satisfaction.
Performs order entry, order tracking, status review, and gathering market intelligence.
Responsible for customer communication (phone, e-mail, fax).
Manages releases to shipping, process short pays.
Provides daily communication and status updates with Territory Manager.
Enters material information and manages price accuracy.
Serves as the initial contact on customer claims, and quotes.
Coordinates with the integrated planning department for proper material flow and inventory levels.
Provides account coverage for out of office team members.
Other duties as assigned.
Building customer relationships and listening
Proficient computer skills Microsoft Office
Good organizational skills
High level of integrity and trust
Excellent problem solving skills
Basic systems skills
Basic steel processing and product knowledge / not needed, but preferred
Advanced communication skills
Excellent prioritizing skills
Customer service focus
12 week on-the-job training in the inside sales department
Worthington Industries operates under a long-standing corporate philosophy rooted in the Golden Rule, with earning money for its shareholders as the first corporate goal. As a market leader in metals manufacturing for nearly 60 years, we put people first, whether they're our employees, shareholders, customers or suppliers. We're looking for individuals who share our people-first philosophy and can help us continually innovate and grow through their insights, leadership and unique talents.
Worthington Industries (NYSE: WOR) is a global metals manufacturer serving growing end markets including automotive, construction, energy, agriculture, alternative fuel and many other markets. Our family of 10,000 employees in over 80 facilities throughout 10 countries has helped us earn the respect of our customers, our communities and our industry. With sales of approximately $ 3 billion annually, our company has been recognized by FORTUNE magazine as a "Most Admired Company" and four times as a "100 Best Companies to Work For."
Worthington Industries Inc., and its subsidiaries, is an equal employment opportunity employer. Qualified applicants are considered regardless of race, color, religion, age, national origin, sex, disability or veteran's status.
Nearest Major Market: Columbus
Nearest Secondary Market: Dublin
Job Segment: Sales Rep, Telemarketing, Inside Sales, Sales