Organization Name1939 CBC Contact Center Little RockCompany Overview
WESCO is known for the best service and the best people, always going above and beyond to provide top-notch service to our customers. As a leading global provider of supply chain solutions, WESCO's goal is to ensure that our customers have the products they need, when and where they need them - whether that is on a construction site or in a manufacturing plant. We back up those products with proven expert services that help companies increase efficiency and productivity, reduce costs, create safer workplaces, and achieve sustainability goals. If this is a culture you want to be a part of, we invite you to join WESCO, a place where inclusion and diversity is valued and continuous improvement is a way of life.
This person interacts with existing customers, primarily by phone and email, to increase sales of the company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. Collaborates with outside sales to ensure goals are being met. Likely owns a book of accounts.
Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
Increases orders by suggesting related items, explaining features, and checks customer's buying history.
Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
Identifies ways for continuous improvement of processes.
Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer's promised delivery date.
Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
Reports industry trends, competitive pricing and customer feedback to management.
Requires knowledge and experience in Sales and Sales Administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-3 years).
Familiar with Microsoft Office, and ability to perform basic computer skills.
Bachelors' degree preferred
Ability to perform multiple tasks simultaneously.
Ability to work in team environment.
Ability to communicate clearly, both verbally and in written form.
Attention to detail.
Ability to prospect and market concepts to existing and potentially new accounts.
Ability to take action and solve a range of problems that may be difficult, but are not typically complex.
Identifies and defines problems and possible solutions independently; chooses among existing solutions
Ability to work independently with general supervision.
General Office - Work is generally performed within an office environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.
Employee required to problem-solve.
Employee required to communicate with the public.
At WESCO, we offer a competitive compensation and benefits package including medical, dental, vision, life, AD&D, paid time off (PTO), 401k, tuition reimbursement, STD/LTD, Legal assistance and more.
EQUAL OPPORTUNITY EMPLOYER WESCO International, Inc., including its subsidiaries and affiliates ("WESCO"), is an Equal Opportunity and Affirmative Action Employer. It is the policy of WESCO to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination."
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