Inside Sales Representative

Here at UPG, our motto is "Stronger Together"! Our success continues to be driven from within, starting with our dedicated employees who operate with a sense of urgency, commitment to customers and flexibility to do what is right. Founded in 2014, UPG Enterprises, LLC is a high growth, privately held operator of world-class diversified industrial businesses.

Our family of companies has been built from more than 15 acquisitions in the metals, manufacturing, distribution, and logistics segments. Approaching $1.5B in annual revenue, the UPG portfolio of companies operates across the U.S., Canada, and Mexico.

Borrmann Metal Center powered by UPG is a leading steel, aluminum, and stainless-steel distributor in Southern California and Arizona. Since 1919, Borrmann Metals has been an industry leader in providing the best customer service and competitive pricing in the metals market.

We are looking to hire an Inside Sales Representative to join our dynamic team! Successful candidates will ideally have worked in the steel industry (but not required) and have a solid level of experience with the types of specialized products and services produced by steel service centers.

The Inside Sales Rep role will act as a liaison between the internal and external groups to best service our customers' needs. This person will proactively manage all aspects of the sales process via their support of multiple outside Territory Managers, keep the customer engaged with Borrmann Metals & Contractors Steel and address any questions the customer has. This position will report to the Insides Sales Manager.

Primary Duties and Responsibilities

Capture customer job specifications and accurately maintain updates within the Company's ERP

Enter customer orders, providing relevant information to internal and external parties

Oversee and ensure successful fulfillment of orders, working closely with finance, production and logistics teams

Monitor inventory levels at each location and reserve inventory as needed for customers

Interact directly with customers to provide status updates and fulfill service needs

Maintain product knowledge and understanding of customer needs/requirements

Actively retrieve purchase orders from customer portals

Provide a full suite of support to the outside sales team through report generation, fulfilling data requests, coordination of proposal requests and purchase orders

Manage all customer claims up to and including claims resolution

Monitor shipments to ensure on time delivery and communicate any changes or delays to the customer

Maintain accurate customer profile information.

Prepare customs paperwork for out of country shipments

Position Requirements

Bachelor's Degree, preferably in Business, Communications or Marketing

Sales experience required

Familiarity with Steel Industry, preferred

Excellent interpersonal skills, team player and results orientated

Ability to manage own time effectively and to work autonomously

Highly organized and accountable for own actions

Ability to effectively communicate across all channels and build relationships easily

Previous experience using ERP/CRM software - i.e. Steel Plus preferred

Proficient MS office suite skills

Diversity & Inclusion Statement

UPG Enterprises LLC and its Affiliates is an equal opportunity employer committed to a diverse and inclusive workforce.