Trinity Industries Inc Fort Worth , TX 76102
Posted 1 week ago
Trinity Rail is hiring an Inside Sale Representative, for our Fort Worth, TX location!
This person will be responsible for analyzing customer requests for aftermarket railcar parts to determine the specific components that will satisfy the customer's needs. This includes researching industry and company databases to identify the specific railcars and past orders that were involved and utilizing engineering databases and document archives to identify the Trinity parts that should be ordered to fulfill the demand.
What you'll do:
Receive initial contact from the customer requesting railcar parts for specific leased cars built by Trinity but not limited to
Gather appropriated data to begin research to quote customers
Prepare proposals and quotes for customers from established pricing; initiates development of prices through RFQ when not available
Coordinate order entry into an automated data handling system
Receive customer inquiries concerning shipment problems, order changes, invoice variations, etc.
Resolve issues by coordinating with company personnel; responds to customers and implements corrective action as needed
Generate paperwork concerning customer orders, shipments, etc.
Assure that research projects are properly archived and indexed to support future research activities
Read schematic drawings and problem-solves to determine correct part(s) to quote with accuracy
Establish and maintains effective relationships with customers and company personnel
Demonstrate knowledge of automated data handling systems from a user's perspective
What you'll need:
Bachelor's degree or equivalent experience
Minimum of 2 years of relevant experience
Proficient in MS Office Suite
Prior experience using LX/IBM is preferred
Knowledge of division product
Ability to work both independently and in a collaborative team environment
Thorough understanding of sales and cost estimation processes
Well-developed customer service skills with internal/external customers
Positive attitude, motivated, results-oriented, resourceful
Trinity Industries Inc