Inside Sales Representative

Job Title: INSIDE SALES REPRESENTATIVE

Department: Team Sales

Reports to: Sales Manager

Shift: 11:00am to 7:30pm or 12pm to 8:30 pm-M-F

The first 60 days would need to be in the office 40 hours weekly, after the 60 days if they are meeting performance goals, they would have the opportunity to work from home.

Job Purpose

Support our team business for all sports within Sports Endeavors. This division will lead our goal to be #1 uniform supplier in the US. Focus on growing sales on the front line for team emails and phones, by up-selling, following-up on quotes, and orders by providing world class legendary service to our team customer.

The Inside Sales Representative will grow partnerships across multiple sports including soccer, lacrosse, volleyball, field hockey and other sports by fielding inbound contacts and sales opportunities in a call center environment. You must be comfortable working in an office environment daily, making/taking dozens of calls and emails per day, generating price quotes, overcoming objections, qualifying prospects, closing sales, and following up on all active accounts to ensure legendary customer service. This position is in Hillsborough, N.C.

We are seeking a dynamic, hard-working professional with a strong focus on customer service and a desire to work for a fast-paced, entrepreneurial organization. In addition to exceptional leadership and analytical skills, you must have a "roll-up your sleeves" attitude.

Major Accountabilities/ Essential Duties

Grow team sales by supporting front line phones and emails.

• Quoting

• Guiding customers into a legendary experience

• Up-selling

• Quote Follow Up resulting in Increased Conversion

• Accurate placement of orders in CRM system

• Customer Support: Front line team (soccer and multi-sport) phone and email support

• Provides accurate information regarding team products, orders placed, package tracking, shipping, and other assistance to help meet and exceed customers' needs.

• Maintains strong professional relationships with customer base and takes a proactive approach to resolve customer complaints through identifying the root cause of the issue and makes positive recommendations for resolution.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Meet personal/customer service team sales targets and call handling quotas.

Requirements

• High School Diploma, GED or Equivalent required. Bachelor's degree preferred.

• Intermediate computer skills required. Must be proficient in all Microsoft Office products including but not limited to Excel, Word, Outlook & PowerPoint.

• Customer Service: Customer orientation and the ability to adapt and respond to different personalities positively is essential.

• Communication Skills: A big part of sales and customer service is communication. You will need to be a good listener and speaker, to help customers and employees understand your direction and recommendations and to maintain positive business relationships to ensure future sales.

• Entry level sales experience a plus.

• Ability to multi-task, prioritize and manage time effectively.

• Ability to work a varying work schedule including evenings and weekends.

• Proven customer support experience in a high-volume environment with a track record of overachieving quotas.

• Analytical Skills: Ability to take the sales numbers and analyze them to find weaknesses in the system, cost-saving opportunities, and redundancies. Good analytical skills will help you set proper goals and accurately quote customers.

Benefits & Perks

Competitive Compensation, Medical, Dental, Vision, 401K, Team Member Merchandise Discounts, Athletic Club Membership Discounts, and More!