Inside Sales Representative - Richmond. VA

Lumber Liquidators, Inc. Richmond , VA 23234

Posted 2 months ago

Are you looking for a FUN and EXCITING new opportunity at a company where diverse and talented associates turn jobs into careers? If yes, then LL Flooring is the perfect fit for you!

LL Flooring has been serving the nation's hard surface flooring needs for over 25 years with over 420 locations nationwide and we are still growing! We offer an extensive benefits package that includes a generous amount of paid time off, paid holidays, a great 401k match, and low premium medical coverage. If you have the desire to grow and work with industry leading professionals, this is the place for you!

Primary Functions:

The Sales Support Specialist (SSS) collaborates with store associates to drive Pro, Installed and total sales. The Specialist ensures customer service standards are maintained and issues are quickly resolved. The Specialist will also recommend LL products to the customer and act as the resident flooring expert.

Knowledge, Skills & Abilities

  • Collaborates and coordinates with stores to drive Pro, Installed and total sales.

  • Maintain current knowledge of inventory levels, order/adjust inventory as needed to support on-going jobs.

  • Focus on customer service by ensuring that service standards are maintained and customer issues are quickly and efficiently resolved.

  • Maintain an understanding of local market conditions including what products sells in certain geographical areas to increase sales.

  • Ensure customer orders meet all specifications. Make product recommendations to customers and be the resident flooring expert to ensure project accuracy.

  • Interacts professional and effectively through verbal and written communication with all LL associates and customers.

  • Meet or exceed sales and service goals.

  • Maintain detailed and accurate information in SAP/CRM



  • Bachelor's Degree from an accredited four year college or university, preferred

Related Experience, Qualifications and/or Certifications:

  • One to three years of experience, in business to business/Pro or Direct sales, required

  • Excellent verbal and written communication skills for presenting information and responding to questions from vendors, clients, and customers in order to promote products and close product sales

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume; ability to apply basic algebra and geometry

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Computer Skills / Special Equipment Knowledge:
  • Knowledge of LL products, systems and processes, including SAP and I3
  • Intermediate level experience with Microsoft Office (Word, Excel, PowerPoint, Publisher)


LL Flooring is an equal opportunity employer. At LL Flooring, we are committed to creating a diverse work environment by recruiting, training, compensating and promoting qualified individuals. LL Flooring does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability status, protected veteran status, or any other basis protected by applicable federal, state or local law.

At LL Flooring, we are committed to bringing diverse, talented individuals to a place they want to turn their job into a career.

If you need assistance or to request a reasonable accommodation due to a disability related to the search for employment opportunities or to complete an application, please contact us at

Other details

  • Pay Type Hourly

  • Richmond, VA, USA

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Inside Sales Representative - Richmond. VA

Lumber Liquidators, Inc.