Inside Sales Representative

QC Industries Jonesboro , AR 72404

Posted 1 week ago

This position description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the company's overall benefit.

POSITION SUMMARY:

The Inside Sales Representative is responsible for the customer service and inside sales aspect of the business. This person will also provide technical information to customers relating to the use, operation and maintenance of equipment and report on quality pertinent to customer concerns. The Inside Sales Representative is also responsible to listen to, and discern the needs of the customer, and to follow-up on those needs. This may, at times require the hand-off of a customer service call to the appropriate person or department who can appropriately resolve the issues or concerns raised by the customer.

The Inside Sales Representative is a member of the Sales Operations team and collaborates with the Field Sales staff and other functional teams (Manufacturing Operations, Engineering, Finance, HR and Field Service) on executing company strategies in support of the customers. This person is expected to implement processes and metrics in all areas of customer support including but not limited to: lean, six sigma, 6S, workplace safety, onboarding and training. In addition, they must demonstrate hands-on leadership in unison with the Director of Sales Operations on implementing strong cultural beliefs and values throughout the organization.

ESSENTIAL RESPONSIBILITIES:

  • Order entry of standard and custom conveyors from various types of customers

  • Order management including all types of purchase orders, project orders, integrator orders, parts

orders, coordinates foreign orders including special order

documentation and handling for shipments

  • Prepares quotes for all conveyor lines

  • Provides account support including reviewing forecasts, specialized routing for shipments and/or

shipping notices

  • Provides efficient, effective and comprehensive management of customer orders including

maintenance and management of order records and documentation

  • Provides customer post-sale support and aftermarket sales and research of spare parts and service

including quoting

  • Provides support to inside and outside sales staff and associated customers

  • Responds to verbal or written customer inquiries regarding placement of orders for products or

parts, pricing and delivery

  • Coordinates projects, schedules and logistics for major accounts including the coordination and

resolution of customer freight issues such as shipment damages and delivery issues

  • Provides general support for freight estimates

  • Handles return requests

  • Coordinates and handles any warranty issues

  • Coordinates services requests before handing them off to the Service Department

  • Observes safety and security procedures; Uses equipment and materials properly; Reports

potentially unsafe conditions

  • Ensures company policies and procedures are reviewed often and notifies the Inside Sales Manager

when such policies or procedures may need to be revised to increase work efficiency in the

department

POSITION SPECIFIC COMPETENCIES:

ERP Systems

MS Office Suite w/competencies in Excel spreadsheets

Technical Capacity

Personal Effectiveness/Credibility

Thoroughness

Collaboration Skills

Communication Proficiency

Adaptability

ADDITIONAL INFORMATION:

FMH Conveyors designs and manufactures products and services for truck loading and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic and rigid conveyor systems. Known worldwide for their durability and reliability, FMH Conveyors products are engineered to support material handling applications for distribution centers, e-commerce, parcel post, retail stores, and a variety of manufacturers to help maximize productivity and increase efficiency.

Qualifications

POSITION REQUIREMENTS:

EDUCATION: Bachelor's Degree preferred

EXPERIENCE: 4 years of experience in a manufacturing environment or a combination of education/experience

Strong team building and leadership abilities

Experience and knowledge of AutoCAD and SolidWorks is a plus

Experience in product application design and product enhancements is a plus

Strong analytical, organizational skills and communication skills

PHYSICAL REQUIREMENTS:

Stand, walk, or sit for up to an eight-hour shift; ascend and push, and pull up to 20 lbs; bend, twist and reach with arms, dexterity with hands and fingers to work on a computer keyboard.

WORK ENVIRONMENT: Office & factory shop floor


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Inside Sales Representative

QC Industries