This position description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the company's overall benefit.
The Inside Sales Representative is responsible for the customer service and inside sales aspect of the business. This person will also provide technical information to customers relating to the use, operation and maintenance of equipment and report on quality pertinent to customer concerns. The Inside Sales Representative is also responsible to listen to, and discern the needs of the customer, and to follow-up on those needs. This may, at times require the hand-off of a customer service call to the appropriate person or department who can appropriately resolve the issues or concerns raised by the customer.
The Inside Sales Representative is a member of the Sales Operations team and collaborates with the Field Sales staff and other functional teams (Manufacturing Operations, Engineering, Finance, HR and Field Service) on executing company strategies in support of the customers. This person is expected to implement processes and metrics in all areas of customer support including but not limited to: lean, six sigma, 6S, workplace safety, onboarding and training. In addition, they must demonstrate hands-on leadership in unison with the Director of Sales Operations on implementing strong cultural beliefs and values throughout the organization.
Order entry of standard and custom conveyors from various types of customers
Order management including all types of purchase orders, project orders, integrator orders, parts
orders, coordinates foreign orders including special order
documentation and handling for shipments
Prepares quotes for all conveyor lines
Provides account support including reviewing forecasts, specialized routing for shipments and/or
maintenance and management of order records and documentation
Provides support to inside and outside sales staff and associated customers
Responds to verbal or written customer inquiries regarding placement of orders for products or
parts, pricing and delivery
resolution of customer freight issues such as shipment damages and delivery issues
Provides general support for freight estimates
Handles return requests
Coordinates and handles any warranty issues
Coordinates services requests before handing them off to the Service Department
Observes safety and security procedures; Uses equipment and materials properly; Reports
potentially unsafe conditions
when such policies or procedures may need to be revised to increase work efficiency in the
POSITION SPECIFIC COMPETENCIES:
MS Office Suite w/competencies in Excel spreadsheets
FMH Conveyors designs and manufactures products and services for truck loading and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic and rigid conveyor systems. Known worldwide for their durability and reliability, FMH Conveyors products are engineered to support material handling applications for distribution centers, e-commerce, parcel post, retail stores, and a variety of manufacturers to help maximize productivity and increase efficiency.
EDUCATION: Bachelor's Degree preferred
EXPERIENCE: 4 years of experience in a manufacturing environment or a combination of education/experience
Strong team building and leadership abilities
Experience and knowledge of AutoCAD and SolidWorks is a plus
Experience in product application design and product enhancements is a plus
Strong analytical, organizational skills and communication skills
Stand, walk, or sit for up to an eight-hour shift; ascend and push, and pull up to 20 lbs; bend, twist and reach with arms, dexterity with hands and fingers to work on a computer keyboard.
WORK ENVIRONMENT: Office & factory shop floor