The Inside Sales Representative position required a strong knowledge of Special Metals products and the ability to meet or exceed the expectations of customers.
Understand the needs and expectations of the customers and provide relevant solutions.
Handle the traffic of customers and ensure proper attention to every customer.
Analyze the choices and financial capacities of every customer and suggest suitable products.
Offer different alternatives to customers in their preferred choice of product.
Demonstrate the methods of using products and resolve customer queries.
Responsible to close sales deals and achieve customer satisfaction.
Call up the prospective customers, explain details of the different products and services offered and convince them to buy the products.
Make efforts to achieve the short term sales targets and improve goodwill of the organization.
Operate the CRM (customer relationship management) systems and ensure authentic information is available with the company.
Establish friendly relations with customers and maintain ongoing relations with the customers.
Manage a database of potential customers and contact them regularly.
Keep track of the suggestions and complaints made by the customers and report them to the production department.
Research the market for new competitive products introduced and the marketing strategies adopted by competitors.
Record details of every sales transaction in the sales book and submit weekly reports to the upper management.
Responsible for long term development of customer relationship/partnerships with an emphasis on growing share at the expense of other producing mills.
Determine pricing differential strategy to be used when multiple customers are attempting to secure the same piece of business.
EDUCATION AND EXPERIENCE
BA/BS degree or equivalent
Proven inside sales experience
Expert in handling CRM software and other common computer software such as Microsoft Power Point, Word, Outlook and Excel.
Impressive personality and ability to convince the clients by planning attractive quotations.
Exceptional verbal and written communication skills with high level of confidence.
Creative thinker and possess ability to resolve critical problems.
Good organizational skills and ability to be energetic.
Ability to multitask and handle conflicts in the business.
Ability to analyze the market and target potential clients.
Team player with the ability to work individually in certain situations.
Exceptional time management skills.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to frequently remain in a stationary position. Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work primarily in a climate controlled environment with minimal safety/health hazard potential.
Precision Castparts Corp. is an equal opportunity employer committed to recruit, hire, train, and promote in all job categories without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or other status protected by applicable law.
Precision Castparts Corporation