Inside Sales Representative

Inside Sales Representative I

Reports to:

Branch Manager

Classification:

Full-time

Division:

Operations

Function:

Operations

Sub-Function:

Inside Sales

Date:

April 2024

FLSA Status:

Non-exempt

Job Summary

The Inside Sales Representative (ISR) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives.

Key Responsibilities

• Receives and responds to all customer inquiries, orders, and complaints.

• Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.

• Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.

• Provides customers and other Branches with any data and backup data as requested.

• Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.

• Reports on all out-of-line conditions affecting customer satisfaction.

• May take after-hours calls; i.e., security, and customers, and document any complaints for resolution at some branches.

• May open and/or close operations facilities in some branches.

• Performs other duties as requested.

Knowledge and Skills

• Excellent communication skills verbal and written to enhance relationships with customers and team members.

• Quick learner, attention to detail, and adaptability skills.

• Excellent customer service and organization skills.

• Emotional Intelligence and strong collaboration skills.

• Basic knowledge or ability to learn Microsoft Office, Infor and Salesforce CRM.

• Basic knowledge of operational processes; including deliveries/pickups, commensurate with the rental industry.

Qualifications

• Minimum (1) One year experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry.

• Must have reliable transportation.