Inside Sales Representative

National Trench Safety (NTS) is a nationally recognized leader in the trench and traffic safety equipment rental and sales industry. NTS currently has more than 70 branches throughout the U.S., is growing rapidly, and is providing excellent employment and career growth opportunities for the right candidate.

We are currently recruiting for an Inside Sales Representative for our Raleigh, NC branch.

Duties

The Inside Sales Representative (ISR) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives.

Key Responsibilities

• Receives and responds to all customer inquiries, orders, and complaints.

• Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.

• Responsible for guiding, assisting, and elevating complaint resolution to ensure that customers are properly served.

• Provides customers and other Branches with any data and backup data as requested.

• Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.

• Reports on all out-of-line conditions affecting customer satisfaction.

• May take after-hours calls; i.e., security, and customers, and document any complaints for resolution at some branches.

• May open and/or close operations facilities in some branches.

• Performs other duties as requested.

Knowledge and Skills

• Excellent communication skills verbal and written to enhance relationships with customers and team members.

• Quick learner, attention to detail, and adaptability skills.

• Excellent customer service and organization skills.

• Emotional Intelligence and strong collaboration skills.

• Basic knowledge or ability to learn Microsoft Office, Infor, and Salesforce CRM.

• Basic knowledge of operational processes; including deliveries/pickups, commensurate with the rental industry.

Qualifications

• Minimum one year of experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, or underground safety rental industry.

• Must have reliable transportation.

Why work for NTS: We offer a competitive salary with a generous comprehensive benefit package.

• Excellent medical, dental, and vision discount plan.

• 401(K) retirement plan with company match.

• Team Ownership Program (TOP) which grants an annual stock award to every full-time active employee. TOP is unique for a privately held company but offered to show how much we value our employees.

• Flexible spending and health savings accounts.

• Basic and Voluntary life and disability insurance.

• Paid Time Off that starts to accrue on the first paycheck.

• 8 paid holidays.

• Paid Birthday and Work Anniversary Holiday.

• Incentive bonus plans.

• Tuition reimbursement.

ABOUT US: National Trench Safety is a growing construction, equipment rental, and traffic control service company. We provide the highest quality trench and traffic safety products in the industry. We pride ourselves on our can-do spirit and our most important asset is our people. With 40 years of success behind us, we are a profitable and financially stable company that has experienced consistent growth. With our rapid growth, NTS offers unequaled advancement opportunities to the right candidate.

National Trench Safety, Inc. is an equal opportunity employer M/F/D/V. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.