Inside Sales Representative (Level 1)

Inside Sales Representative (Level 1)

Location: WM USA - 37 Upton Drive

Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more

Website: https://www.wmfts.com/en/

Group: https://www.spiraxsarcoengineering.com/

We're currently seeking a Inside Sales Representative (Level 1) to join us. You'll join a dynamic team of engineers, sales people, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more.

Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference.

At Watson Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job.

We offer a full induction with training and ongoing support for all our systems and products. Along with this you'll gain access to SSE academy where you can upskill and develop at your own pace.

Watson Marlow Fluid Technology Solutions is an SSE PLC Group company (https://www.spiraxsarcoengineering.com/). SSE (London Stock Exchange - FTSE 50) is a manufacturer of engineered solutions, employing 8500 people across 130+ operating units globally. We offer a range of fluid handling solutions across the biotech and industrial markets.

This role will focus on:

Watson-Marlow is an industry-leading technology organisation dedicated to engineering fluid management solutions for the life science and process industries. We help our customers to supply critical products and services that range from fresh drinking water and therapeutic medicines to food products and paper. Through our solutions we help companies to be more efficient, sustainable and profitable.

Role Summary

The Inside Sales Representative's main responsibility is to support the Sales Team to serve our customers. This customer facing role will support customer, third party representative, distributor and prospect requests in a timely fashion while keeping the Sales team informed.

You will create value through product knowledge, process adherence and high level CRM system use to ensure every customer enjoys a smooth experience when working with Watson-Marlow. You will join a dynamic team and play an important internal role interfacing with all departments to ensure customer satisfaction.

To be successful in this role, you will need:

• Genuine compassion and commitment to provide excellence in every customer interaction

• Experience in Inside Sales support or a customer service role.

• A proactive mindset, taking ownership and accountability of queries to successful resolution.

• Excellent interpersonal skills and high professionalism.

• Exceptional oral and written communication skills required to communicate with internal and external contacts.

• Strong time management skills.

• Proficient in Windows applications and Microsoft Office programs such MS Word, Excel, Outlook, Teams.

• Experienced CRM and ERP user, preferably Microsoft AX/Dynamics.

• This role involves sitting for extended periods. Accommodations will be considered to enable individuals with disabilities to perform the essential functions.

As a growing and ambitious organization with a presence in over 60 global locations and across multiple markets, we can offer you the working environment and support needed to be successful. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.

About Watson-Marlow

Every day, we help companies across the globe to be more efficient and sustainable. Watson-Marlow Fluid Technology Solutions (WMFTS) is the world leader in niche peristaltic pumps and associated fluid path technologies.

Comprising ten established brands, each with their area of expertise, but together offering our customers unrivalled solutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineering plc, we are proud to be a FTSE 50 company.