Inside Sales Representative

The position will be held on a temporary basis for six months.

The Opportunity

We are seeking a motivated and results driven Inside Sales Representative to join our Sales team. The Inside Sales Representative will play a key role in communicating with customers and following up on product inquiries, working closely with a team of Account Sales Specialists, Customer Service Representatives and the Sales Manager.

This individual will respond to customer inquiries regarding company products and services, generate quotations, check availability of product stock and shipping dates, facilitate customer orders by working with the customer services team, and assist the outside sales team by preparing marketing materials.

The position will be remote.

Your Duties and Responsibilities

• Work closely with sales team to align daily activities and practices to effectively meet assigned business objectives
• Conduct outbound calls and/or correspondence to targeted prospects and clients to support outreach strategy
• Build and maintain strong relationships with both existing clients and potential customers to increase customer retention and sales opportunities
• Assist in qualifying leads generated by the Marketing team
• Communicate effectively over the phone and via email within the context of a highly professional, technical/clinical sales environment
• Develop and maintain in-depth knowledge of our products/services to effectively explain the value proposition and answer customer inquiries.
• Interpret messages and respond appropriately in a timely manner
• Document and track all leads, contacts, and activity history consistently and in accordance with best practices within Hubspot.com
• Generate product quotations for customers using company internal systems
• Facilitate customer orders by working with the Customer Services team
• Check and manage product stock and shipping dates
• Demonstrate technical capacity to understand sales tools (Web, database, CRM, Order Management, reports) and be able to effectively articulate technical information in an easily understood manner
• Additional tasks/project as needed

Skills & Experience Requirements

• 1-2 years of experience in inside sales, telemarketing, or a related field. Experience in a life science marketplace and especially Biopharmaceutical or Bioprocessing is a plus.
• Proficient in CRM software (Salesforce, HubSpot, etc.) and Microsoft Office suite.
• Excellent verbal and written communication skills
• Ability to build rapport with customers and navigate customer objections.
• Strong analytical, data entry, and organizational skills
• Ability to identify critical actions and adjust priorities, as necessary
• Highly motivated with a winning attitude, thrives in a team environment
• Ability to effectively manage time and prioritize responsibilities according to business requirements

Education Qualifications

• Bachelor's degree relevant experience preferably in a life science discipline

Key Competencies

• Communication
• Product knowledge
• Collaboration
• Problem solving
• Take initiative and ability to work independently
• Time management and organizational skills

Typical Work Hours/Schedule/Location/Travel time

• 8-5pm Monday-Friday
• Remote
• No travel required, unless desired

Physical Demands

• Able to sit for 4 hours at a time.

Org structure

Reports to Sales Manager