Jeld-Wen Caledonia , MI 49316
Posted Yesterday
JELD-WEN is currently seeking an Inside Sales Representative to join our growing team.
The Inside Sales Representative will provide "white glove" service to Karona by JELD-WENs Customers, as well as the outside sales group, by having expert knowledge of Karona's products, services, operations and resources. Customer focus will be on our Commercial Door and Hardware Distributors thought the United States.
Principle Duties and Responsibilities:
Provide quality customer service to Karona's Accounts
Respond to customer inquiries placed by phone, web/email, mail, fax or social media
Understand the needs of the customer and manage their expectations by providing excellent service in answering phones, delivering quotes to customers promptly and efficiently, calling on backorders, lead-times, product offering, special requests and order handling (holds, cancellations, changes, etc.)
Act as liaison with outside sales department to handle any account issues
Oversee order change requests
Interpret warranty conditions
Use appropriate data systems to track contacts and inquiries
Interface/collaborate with the proper facility/company personnel to bring resolution to customer issues
Report to department manager any areas that do not meet service expectations
Multi-task in a fast-paced office setting with changing demands and follow multiple work instructions based on different account types
Knowledge, Skills, Abilities:
Strong written and verbal communication skills with the ability to effectively communicate information to customers. Ability to read, write and comprehend instructions, correspondence and memos; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed and sometimes involved written or oral instructions; ability to deal with problems and concerns involving concrete variables in standardized situations from customers.
Ability to maintain composure during stressful situations; ability to work independently and in a team; passionate about providing the exceptional customer experience and participate as part of a team to succeed.
Intermediate skill in Microsoft Office applications; ability to quickly learn new software; ability to type confidently, navigate and maintain a desktop workspace, electronic filing, searching for information, understanding how to seek and manage incoming electronic communications and process professional and efficient work documents
Education and Experience:
About JELD-WEN Holding, Inc.
JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI in North America, and Swedoor and DANA in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.
JELD-WEN has been named by Forbes as one of 'America's Best Employers' and by Newsweek as one of the 'World's Most Trustworthy Companies'.
What We Offer
Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.
JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.
JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Jeld-Wen