Inside Sales Representative

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

This position is responsible for driving profitable volume growth within an assigned sales territory by executing on segmentation-based opportunities. With the help of the inside sales manager, develop and implement territory sales plans, objectives, execution, and adherence to pricing models, while resolving customer issues as they arise.

Making outbound sales calls to existing and potential customers that drive sales growth of existing and new service products. Encompasses both the Food Retail and Foodservice market segments. Functions in conjunction with the field service selling organization in achieving service product revenue and profit targets. Focused on increasing sales of new and existing service products.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

• Proactively engage customers to increase sales, which include making outbound calls to existing and potential customers.

• Work with field counterparts, Branch Managers and Service Account Representatives, to develop relationships with existing customers.

• Contribute to achieving national sales quota by effectively implementing marketing strategies and sales plans in assigned territory.

• Work closely with customers to assess needs and determine appropriate product offering.

• Increase sales by means of cross-selling, up-selling, offering add-on items and maintaining awareness/offering of new service products.

• Meet all quarterly sales objectives within designated territory.

• Maintain up-to-date records through Customer relationship management solution for all customer interactions including phone conversations, emails, quotes, updated contact information, etc.

• Effectively manage sales pipeline and develop a strategy for long-term sustained success.

• Fill out all paperwork and complete all sales order processes required to administer service products in a timely manner.

• Develop excellent working knowledge and ability to clearly discuss Hobart product lines and service products.

• Adhere to all company policies, procedures, and business ethics codes.

Supervisory Responsibilities

• This position has no supervisor responsibilities.