Inside Sales Representative I Inside Sales

We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. You'll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

PURPOSE

Manages sales, supply chain and sales support activities related to an assigned product or product line, including inventory, purchasing, delivering, and service in order to maximize revenues and profitability, especially in relation to competitor products. Conducts comparative analysis against competitors and provides strategic planning of product direction and features.

• Essential Duties and Responsibilities

• Provides customer service primarily to builders, via walk-in, telephone, or email including assisting with customer inquiries on product selection, pricing, availability, and service after the sale.

• Directly assist Outside Sales Representatives with quoting and selling millwork.

• Quote and sell millwork to Walk-in customers.

• Follow up and resolve questions and challenges after the sale has been made.

• Enter orders into the system and schedule delivery of products.

• Plans and paces own work efficiency to meet daily, weekly, project, or team related productivity goals.

• Participates in coordinating and conducting product presentations to customers.

• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.

• Assists with store housekeeping, signage, and other related activities.

• Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

• Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED) and six (6) month sales-related experience; or equivalent combination of education and experience.

Competencies

• Knowledge of company products, competitors' products, and company standards

• Knowledge of company product pricing, discount and estimating formulas and guidelines

• Good verbal and written communication skills

• Demonstrates strong detail orientation skills.

• Strong customer service skills

• Knowledge of basic sales techniques, concepts, and the ability to influence and persuade.

• Proficient in Microsoft Office Suite and an enterprise planning (ERP) program

Work Environment/Physical Activity

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.

• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.

• Standing or walking for 80% of the day. Stooping and kneeling throughout the day.

• Reaching-extending the hand(s) and arm(s) in any direction.

Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore - all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.