Inside Sales Representative

Heirloom New Orleans , LA 70119

Posted 4 weeks ago

About Heirloom

Heirloom is a leading provider of large-format, luxury short-term rentals on the national level. Our unique focus on providing word-class accommodations to discerning groups of travelers in premier travel destinations, combined with a tech-enabled and data-driven business strategy, has allowed Heirloom to quickly carve out a unique space for itself within the highly competitive and rapidly evolving luxury hospitality rental industry.

General Overview

The Guest Communications Department is often the first point of contact for our guests, it is the face of our company. The Inside Sales Representative works in the Sales & Guest Communications Department to optimize revenue and guest satisfaction through business to customer sales.

Essential Functions

  • Identify, pursue, track and close new reservation sales based on availability - no cold calling
  • Communicate with potential customers via phone, text message, email, and online messaging in accordance with Heirlooms internal policies and procedures
  • Preempt, understand, and address customer needs and requirements - find creative ways to cross-sell
  • Build rapport with customers through friendly, professional, and engaging communication
  • Meet and exceed revenue goals
  • Continuously work to improve the guest experience
  • Mentor more junior sales personnel. Foster a supportive culture of professional development within the department.
  • Assist with customer support on an as needed basis
  • Participate and contribute to all scheduled departmental meetings


A successful Inside Sales Representative is a creative team player and an exceptional communicator. While we certainly welcome candidates with a formal background in sales and/or hospitality for this role, it is not a prerequisite for consideration. We welcome applicants from all backgrounds with excellent communication, leadership, and critical thinking skills looking to build a career.

  • 1-3 years experience working in a sales environment
  • Excellent verbal and written communication skills, polished phone demeanor
  • Native fluency in English (spoken, written, and reading)
  • Knowledge of commercial hospitality industry is a plus
  • Lives in or within commuting distance to New Orleans, LA
  • High energy - thrives in a fast-paced work environment
  • Meticulously organized, process/detail oriented
  • Technology feels intuitive: comfortable learning and working with cloud based computing platforms


Schedule & Compensation

  • This role is based out of Heirlooms New Orleans office. Our office currently has a hybrid work model, with work from home flexibility available.
  • In addition to a competitive base salary, this role also includes uncapped performance-based pay (commission) and a benefits package (insurance, 401k, PTO, employee stays at Heirloom properties, etc.).
  • This is a full-time role that requires 4 workdays/week, with 3 days off.
  • 35 scheduled working hours total. There is a recurring 45-minute weekly sales meeting that may be scheduled outside of working hours.
    • Monday: OFF
    • Tuesday: OFF
    • Wednesday: 9 hour PM shift
    • Thursday: 10 hour PM shift
    • Friday: 10 hour PM shift
    • Saturday: OFF
    • Sunday: 6 hour AM shift
  • PM shifts: end between 9 pm and midnight depending on start time

    AM shifts: end between 2 and 5 depending on start time
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