Inside Sales Representative

Grand Circle Travel Boston , MA 02298

Posted 3 months ago

TRC Sales Job Description

Do you have a passion for travel?

Grand Circle is looking for experienced Travel Consultants to join our team of Adventure Specialists! We're seeking travel professionals with a passion for travel & know the importance of building relationships with our travelers while delivering excellent customer experience. In this inbound call center role, you will work with our travelers to provide them with customized travel itineraries based on their personal preferences. You'll be selling Grand Circles tours to over 85 countries around the world. You will work individually and as part of a team to provide our travelers with an authentic experience from the moment they call to book a tour, through the process of personalizing their air itineraries.

Were looking for dynamic, a high performing, service-minded individuasl with experience personalizing air reservations, providing excellent service, and having a passion for travel and tourism industry. As a member of the Grand Circle family, you will join a unique and exciting team environment and will have the opportunity to explore the world through our amazing associate travel discounts. We provide a competitive base salary and incentive plan which includes monthly commission and year-end bonuses based on strong performance.

KEY RESPONSIBILITIES:

Deliver an excellent experience to our travelers to drive customer loyalty and referrals

Personalize air reservations at point of sale using GDS (Amadeus, Sabre) systems

Meet and exceed individual sales and quality goals while selling Grand Circle products and services

Communicate all required information to our travelers, including the details of our products and policies

Drive to individually compete while still being a positive team player

Overcome travelers objections

REQUIREMENTS:

What You Bring to the Team:

GDS (Amadeus, Sabre, Worldspan, Apollo, etc.) system experience is a must

Airline customization or air routing experience

Strong track record of providing excellent customer experiences, and building lasting customer relationships

Track record of consistently attaining performance goals and having personal accountability for own results

Technically savvy with experience navigating multiple computer systems

Ability to work various shifts (including one weekend day)

International travel/work experience preferred

Call center experience preferred

An ability to adhere & learn GCCs values to further enhance your ability to contribute to the team

Benefits (30 hours +):

  • Robust healthcare benefits, including medical, dental, vision and Flex Spending Accounts

  • Paid time off (PTO) in the 1st year of employment up to two weeks (10 days PTO after 6 months)

  • Paid holidays throughout the year

  • On-site fitness center and locker-rooms with showers

  • Commuter benefits

  • Company paid life insurance

  • Paid short and long term disability insurance

  • Discounted auto and renters insurance

  • Located in the heart of the up-and-coming Seaport District of downtown Boston

  • Casual dress code everyday

About us:

Grand Circle Corporation is the leader in international travel, adventure and discovery for Americans aged 50+. Headquartered in Boston, MA, over two million Americans have traveled with our award-winning travel brands: Grand Circle Cruise Line, Overseas Adventure Travel and Grand Circle Travel. Our customers love our products, and weve received numerous awards for our quality of service from leading media publications such as Cond Nast Traveler, Travel + Leisure and many others, as well as recognition for our significant philanthropic efforts worldwide. To learn more, please visit our websites at www.gct.com,

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Inside Sales Representative

Grand Circle Travel