Inside Sales Representative

Forward Air Carson , CA 90745

Posted 3 weeks ago

Company Overview:

Forward Air (NASDAQ: FWRD) is a leading asset-light freight and logistics company, providing less-than-truckload (LTL), truckload, intermodal and pool distribution services across the United States and in Canada. We are a highly respected transportation and logistics Company with revenues in excess of $1B annually. As an industry leader, we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

Position: Inside Sales Manager

Job Description:

The Inside Sales Manager is responsible to develop, maintain and grow relationships with our existing and prospective customers to deliver logistic solutions by utilizing exceptional phone selling techniques with a goal of increasing company profitability. This is a fast paced, high energy role where you can make an immediate impact and have tremendous growth opportunity.

Core Duties & Responsibilities:

  • Develop and maintain FTL (Full Truckload) business throughout North America

  • Prospect new business opportunities via internet, phone, referrals and networking

  • Prospect for leads to build a pipeline, including heavy cold-calling

  • Attracting and setting up new customers, growing existing customer relationships, and providing customer service.

  • Succeed at heavy price and service negotiation with customers

  • Establish client relationships, and create solutions based on customer needs

  • Identify business opportunities for Forward Air

  • Understand and manage customer requirements; execute shipments in accordance to customers needs and requirements

  • Independently generate new sales revenue for your team

  • Collaborate with your team on pricing decisions, supplier selection and timing

  • Translate business opportunities into incremental revenues through strong selling techniques

  • Manage multiple projects simultaneously with a sense of urgency

  • Study and understand market trends and seasonality

  • Other duties as assigned


  • Minimum of 1 year of inside or outside sales experience, transportation brokerage sales is a plus

  • Bachelors degree or equivalent work experience is required

  • Passion for sales and the drive to succeed

  • Self-motivated problem-solver with strong desire to meet customer needs

  • Ability to develop long term relationships

  • Strong verbal and written communication skills

  • Desire for a long-term career with an industry leading company

  • Ability to present and maintain a positive corporate image in a fast paced environment

  • Proactively establish and maintain effective working team relationships with all support departments

  • Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.

  • Must be willing to work a flexible schedule

  • Ability to prioritize, multi-task, and manage time effectively


  • Entrepreneurial spirit accompanied with a competitive and confident personality

  • Ideal candidate will possess a can do attitude with a will do work ethic

  • Must have the ability to work in a fast paced environment

  • Experience with AS400 operating systems is a plus

  • Transportation industry knowledge and experience is a plus

  • Customer Service/Sales experience is a plus

Forward Air is an Equal Opportunity employer.

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