Inside Sales Representative

Company: American Industrial, Inc.

About Us

Integrity and Personal Service with the Highest Standard of Industrial Control Repair Since 1988. Take a tour of American Industrial and see for yourself how we put our stringent quality practices into every aspect of our business. We repair all types of equipment - CNC Controls, Robotic Controls, PLC's, Drives, Industrial Monitors, Encoders, Marposs products and more! Our 6-step repair process ensures our repair and service of your Industrial Electronics meets the highest standards. This attention to detail produces repairs that are among the lowest warranty rate in the industry while giving you the longest warranty periods in the industry.

Responsibilities

• Always represent the values of American Industrial; to customers, to vendors and with American Industrial colleagues. Core values include Honesty in all situations, Integrity, and open communication and a passion for excellence.

• Provide best-in-class customer service to all current and/or assigned American Industrial Customers

• Aggressively pursue remotely acquiring new clients with additional repair service opportunities using current and developing technologies and occasional approved travel. Find opportunities, close orders and service them well to develop deep relationships; "Consistency develops relationships, relationships develop the business."

Other Duties:

• Provide timely and appropriate customer contact

• Drive regular interactive communication with the Warren Team in Customer Service, Production and Sales

• Update and maintain company CRM and RTS systems

• Meet and report on assigned metrics for territory growth

• Participate in weekly Monday video meetings with the Sales and Leadership team

• Travel as needed to customer locations to further develop relationships.

• Lead, mentor and train current and future customer service reps

• Develop and coordinate best practices for customer responses and communications.

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No Agencies, Please

Other details

• Pay Type Hourly

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• Warren, MI, USA