Inside Sales Representative - Durham, NC

Eastern Industrial Supplies, Inc. Durham , NC 27701

Posted 2 months ago

Eastern Industrial Supplies of Durham, NC is looking to hire a full-time Inside Sales Representative to help drive business for our company. Are you personable, friendly, and customer service-oriented?

Do you want an opportunity to advance your career while learning about commercial plumbing products? Would you like to work for a family-owned wholesale distribution company that values its employees? If so, please read on!

This business position in wholesale distribution earns a competitive wage. We also offer great benefits, including medical, dental, disability, a 401(k) plan with employer match, paid holidays, paid vacation, sick time, and paid "Eastern Cares" days. If this sounds like the right opportunity in customer service selling commercial plumbing products for you, apply today!


Eastern Industrial Supplies specializes in the quality distribution of pipes, valves, and fittings (PVF), as well as commercial plumbing products. We opened our doors in 1980 in Greenville, SC and our growth has led the company into the Southeast markets of SC, NC, GA, TN, AL, and FL. We focus on exceeding customer expectations and honoring God in all we do by: caring for people, continuously improving, and growing profitably.

We have built a culture of caring in which people are always more important than profits. Each member of our team is truly valued. We are a family-owned and operated company, and the culture of being a family also resonates through all associates - just ask them!


As an Inside Sales Representative, you play an essential role in maintaining stellar customer and vendor relationships to help our business thrive. When customers contact us about our products, you develop accurate quotations, including product specifications, lead times, pricing, expiration dates, tagging, packaging, and logistics.

You document all orders we receive by eCommerce, phone, email, fax, and in person. Using your exceptional customer service skills, you provide prompt, accurate responses to calls and emails involving new transactions and existing customer accounts.

In addition, you maintain relationships with vendors and manufacturer representatives to streamline order processing. To keep track of order statuses and customer requirements, you consistently review our queue and ensure information is kept accurate.

You handle expedited orders to make sure they are fulfilled promptly and delivery dates are processed. Anytime a product or material is returned, you take care of the required paperwork in a timely manner and issue credits to customers in accordance with our policies.

You take great care to educate yourself on all company products to help customers make well-informed decisions. Frequently, you find yourself using our customer relationship management (CRM) tool and other software, which is why you consistently educate yourself on new updates or procedures.

You stay informed on active marketing programs to provide accurate responses to customer inquiries. The job can often be fast-paced, but you are always up for the challenge. You enjoy having a job that uses your strong customer service and business skills to help others, which is why you excel in this position in wholesale distribution selling commercial plumbing products!


  • Ability to multi-task in a fast-paced environment

  • Excellent customer service skills

Do you have excellent verbal and written communication skills? Are you highly organized?

Can you effectively prioritize tasks while demonstrating good time management? Are you attentive to detail? Do you work well both independently and as part of a team?

Are you able to maintain a friendly and professional attitude? If so, you might just be perfect for this business position selling commercial plumbing products!


This full-time business position in wholesale distribution works a typical schedule of 8 AM - 5 PM, Monday to Friday with overtime as needed.


We understand your time is valuable, so we have a very quick and easy application process.

If you feel that you would be right for this job in wholesale distribution, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!


Equal Opportunity Employer

Drug-Free Workplace

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Inside Sales Representative - Durham, NC

Eastern Industrial Supplies, Inc.