Inside Sales Representative

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

PRINCIPAL ACCOUNTABILITIES - KEY RESPONSIBILITIES

Proactive & active sales

• Out & incoming calls.

• Sales development (Find new customer & identify potential on the market & up-selling)

• Receive and process complex customer inquiries on pricing, lead-time, product offering, complaints … through an efficient, prompt and friendly communication in order to maintain excellent customer relationships

• Handle technical inquiries and provide information in order to resolve problems, clarify matters or expedite progress on any aspect of customer relations

Quotations

• Issue and follow up on written quotations for non-standard product within set price and discount levels in order to convert opportunities into sales

• Gather cost and technical data of special components when requested in order to complete accurate quotation package. Negotiate with subcontractor for supply of subcomponents, services and accessories.

• Communication/co-operation

• Establish key communication link between customer and internal departments (sales, service, logistics, finance,…) in order to keep all involved parties aware of customer activities

Service Promotion/Up-selling

• Advise assigned customers and prospects of other services available to them e.g. Service engineers, Health and Safety Legislation compliance information etc. in order to maximize profitable selling opportunities for the company.

• Service planning

• Collect service requirements and organize interventions in order to provide service engineers with appropriate time schedules

Market / Product Intelligence.

• Collate and distribute client feedback on quality, new projects, budgets and competitor information. These data to be made available for the appropriate department in order to improve quality and increase sales opportunities (close cooperation with ASM)

Results and Reporting

• Achieve sales and profit targets

• Collect and compile needed sales data in order to issue monthly sales reporting

QUALIFICATION, EXPERIENCE, SKILLS & KNOWLEDGE REQUIRED:

• EDUCATION: Bachelor Degree with Commercial orientation

• EXPERIENCE: 2-4 years of experience in sales support/inside sales department

• SPECIFIC KNOWLEDGE/SKILLS/COMPETENCES: Administration, organizational and commercial skills

• PC & computer skills

• Languages as appropriate

• BUSINESS UNDERSTANDING: Understanding of the company's activities and knowledge of our sales strategies

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.