Inside Sales Representative

Job Description Job Description D&L Art Glass Supply® offers wholesale supplies for the art glass, craft, glassblowing, and jewelry industries. For 50 years we have provided quality service and art glass supplies to professional glass artists, retail, craft and hobby stores, manufacturers, studios, and commission artists.

We are committed to customer service with a passion for the art glass industry. At D&L, “quality service from people who care” is the way we do business every day. The Opportunity We are seeking ambitious candidates who take initiative, have a passion for success, a strong work ethic and a high level of professionalism to join our sales team.

This on-site role includes proactively maintaining, prospecting, and growing assigned accounts in an outbound tele sales environment. For experienced candidates this role can develop into a leadership or management opportunity over time. We value our employees and offer a stable career with full benefits and the potential for quick advancement within the company.

To be successful in this role, you should have prior customer service and inside sales experience which includes the following: Skills and Qualifications • Customer Service

• Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments to customers. • Verbal and Written Communication – Speaks and writes clearly and effectively; Listens and gets clarification when necessary; Responds informatively to questions. • Planning/Organization – Ability to plan and prioritize work activities; Uses time efficiently; Ability to stay organized and on task; Strong attention to detail and accuracy. • Professionalism

• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. • Motivation

• Sense of urgency and ability to work in a fast paced environment; Positive, proactive and energetic attitude; Demonstrates persistence and overcomes obstacles. • Strategic Thinking/Adaptability

• Adapts strategy to changing conditions and work environment; Manages competing demands. • Attendance/Punctuality

• Is consistently at work and on time. • Problem Solving

• Identifies and resolves problems efficiently; Gathers and analyzes information; Develops solutions; Uses reason. • Open to coaching and willingness to learn. • Successfully collaborates within a team environment; Leads by example. • Proficient in Excel, Word, email, typing, and ERP software experience: Sage 100 preferred. • Minimum 2 years (5 preferred) proven track record of account management/inside sales experience. • High School Diploma.
  
  Post Secondary Education is preferred. • Glass industry product knowledge preferred. Job Summary • Makes outbound calls by phone to regular and prospective customers to develop relationships and to execute individual account sales plan. • Initiates and completes a minimum of 22 outbound calls daily. • Meets monthly personal and company sales goals. • Maximizes selling effort by focusing on up-selling and cross-selling opportunities. • Maintains a high average order value. • Sustains increase of customer base from leads. • Services active accounts including order taking, processing, calling on backorders, product substitutions, etc. • Enters orders and quotes efficiently and correctly into company systems. • Provides customer service and assistance with problem resolution. • Performs other duties as assigned or requested. Work Environment • This position is a full-time On-Site position. • Operating Hours are Monday through Friday 8:30 am to 5:00 pm • Office environment with some time spent in same site warehouse.
  
  D&L has an expansive inventory To get you ready to serve our customers you will have hands-on training in our warehouse for 1 to 2 months learning about our inventory, order flow, systems and processes; including order pulling and stocking. Benefits of Working with Us You'll receive rewards and resources to fulfill you both professionally and personally. In addition to competitive base pay, we provide commission and bonus opportunities, on the job training and a team oriented company culture. • $20-$25 Competitive base pay • Monthly Commissions • Performance bonus opportunities • Insurance coverage for Medical, Dental, Vision with 67% employer contribution • Employer paid Life insurance • Simple IRA Retirement plan with employer matching contributions • 7 annual company paid holidays • Accrued Paid PTO & Sick time Pay within this range depends on qualifications, skills, experience, and job-related knowledge.
  
  Company Description D&L Art Glass Supply® offers wholesale supplies for the art glass, craft and jewelry industries.
  
  Since 1974 we have provided quality service along with glass and tools to the professional glass artists, retail, craft and hobby stores, manufacturers, studios and commission artists. Join us today Company Description D&L Art Glass Supply® offers wholesale supplies for the art glass, craft and jewelry industries.
  
  Since 1974 we have provided quality service along with glass and tools to the professional glass artists, retail, craft and hobby stores, manufacturers, studios and commission artists. Join us today