Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes.
The Inside Sales Representative is assigned to a geographic territory. He/she is partnered with a local field sales representative with shared sales goals. The Inside Sales Rep is responsible for managing a new patient sales pipeline, calling new leads and opportunities to promote and establish education of the company's products while building and sustaining relationships with the Health Care Providers as their inside sales point person.
Essential Duties & Responsibilities:
Achieve monthly sales goals and meet Key Performance Indicator Metrics
Sells Continuous Glucose Monitoring (CGM) to potential new patients by discussing Dexcom products, helping them understand the value of CGM
Maintains a business relationship with Health Care Professionals and their staff to facilitate document collection required for patient access.
Collaborates with field sales representatives in the execution of sales activities, and sales rep follow-up
Utilizes salesforce.com for pipeline management and as a work driver
Answers incoming calls, places outbound calls, and responds to emails in a timely manner; clearly documenting all correspondence in company CRM
Contacts patients with their insurance benefit information, arranges for co-pay payments, and benefits of our reorder program; entering all data into Dexcom CRM system
Prepares correspondence to physicians, other health care professionals, and Dexcom affiliates.
May help to create, provide forms or request documents to collect clinical data to facilitate insurance claims for patients
Troubleshoots and seeks solutions to problems related to questions and concerns over health insurance coverage, and orders, and sales efforts
When other Inside Sales Reps are absent or not available, provides backup coverage for their territories (i.e. verifies benefits, communicates co-pay and out of pocket expenses to a patient or caregiver, other miscellaneous tasks)
Work overtime when required to achieve sales quotas
This position assumes other duties as assigned
Minimum 4 years' related experience
Knowledge of Microsoft Word, Excel, Outlook
Strong customer service skills
Knowledge of Diabetes
Knowledge of medical insurance
Experience and Education Requirements:
Has obtained a broad understanding and knowledge of the job to perform a wide-range of tasks.
Applies job skills and company policies and procedures to complete a variety of tasks.
Job requires the performance of work in accordance with standard practice, which enables the employee to proceed with reference of only questionable cases to the supervisor.
Assignments are moderately complex in nature where ability to recognize deviation from accepted practice is required.
Information exchanged may require diplomacy and tact.
Normally receives little instruction on daily work, general instructions on newly introduced assignments.
Nature of decisions demands a consistent accuracy as errors may cause some serious delay, waste of materials or loss of time due to rework or checking revised output.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Talent Acquisition at firstname.lastname@example.org.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.