Inside Sales Representative

Carter Lumber Inc Erie , PA 16505

Posted 2 months ago

A Carter Lumber Inside Sales Representative is responsible for selling and providing professional customer service to contractors and do-it-yourselfers. This is accomplished by assisting customers make purchase decisions, efficiently processing sales transactions and ensuring the customer has everything needed to complete a project. Handling sales transactions, inventory control and communication are all components of this position. A strong belief in the mission and goals of the company are necessary to this position.


  • Previous experience in a sales/customer service environment

  • Friendly, outgoing personality

  • Ability to effectively communicate with others

  • Familiarity with building materials is helpful, preferably with kitchen and bath products

  • Ability to participate effectively as a team member

  • Ability to work a flexible schedule, including weekends and holidays


Sales & Relationship Building

Builds and maintains relationships with customers by supplying advice and information, producing timely estimates for packages and projects and following up on sales calls. Provides superior customer service while ensuring sales and profit goals are met. Follows up on online customer quotes from the Quote Management System and logs updates in the system. Supports the outside sales program and contractor customers as directed.

Store Operations

Assists in inventory control by conducting cycle counts, resolving overages and shortages and orders and receives in merchandise. Ensures all company policies and procedures are followed including sales, inventory and safety. Assists in the yard as needed and other duties as assigned.

Knowledge & Training

Identifies personal growth needs and learning opportunities. Completes required training. Commits to continued learning on products, packages, procedures and more.

Physical Aspects

  • Standing and/or walking for up to 4 hours consistently across a variety of surfaces

  • Lifting up to 100 lbs. regularly without assistance

  • Regular stooping and bending at the waist to load/unload material

  • Occasional kneeling and crawling to assist with product retrieval or loading

  • Ability to work in outdoor weather conditions year-round

Equipment Used

  • Operates a computer for sales transactions and estimating software for take-offs

  • Operates a forklift, delivery truck, shingle ladder, pallet jack and other equipment used to move or transfer material

  • Knows the functions of and uses a variety of building industry related tools

Benefits Provided (full-time employees):

  • Medical Insurance

  • Vision Insurance

  • Dental Insurance

  • Disability Insurance

  • Life Insurance

  • Employer-matching 401(k) Plan

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Inside Sales Representative

Carter Lumber Inc