A Carter Lumber Inside Sales Representative is responsible for selling and providing professional customer service to contractors and do-it-yourselfers. This is accomplished by assisting customers make purchase decisions, efficiently processing sales transactions and ensuring the customer has everything needed to complete a project. Handling sales transactions, inventory control and communication are all components of this position. A strong belief in the mission and goals of the company are necessary to this position.
Previous experience in a sales/customer service environment
Friendly, outgoing personality
Ability to effectively communicate with others
Familiarity with building materials is helpful, preferably with kitchen and bath products
Ability to participate effectively as a team member
Ability to work a flexible schedule, including weekends and holidays
Sales & Relationship Building
Builds and maintains relationships with customers by supplying advice and information, producing timely estimates for packages and projects and following up on sales calls. Provides superior customer service while ensuring sales and profit goals are met. Follows up on online customer quotes from the Quote Management System and logs updates in the system. Supports the outside sales program and contractor customers as directed.
Assists in inventory control by conducting cycle counts, resolving overages and shortages and orders and receives in merchandise. Ensures all company policies and procedures are followed including sales, inventory and safety. Assists in the yard as needed and other duties as assigned.
Knowledge & Training
Identifies personal growth needs and learning opportunities. Completes required training. Commits to continued learning on products, packages, procedures and more.
Standing and/or walking for up to 4 hours consistently across a variety of surfaces
Lifting up to 100 lbs. regularly without assistance
Regular stooping and bending at the waist to load/unload material
Occasional kneeling and crawling to assist with product retrieval or loading
Ability to work in outdoor weather conditions year-round
Operates a computer for sales transactions and estimating software for take-offs
Operates a forklift, delivery truck, shingle ladder, pallet jack and other equipment used to move or transfer material
Knows the functions of and uses a variety of building industry related tools
Benefits Provided (full-time employees):
Employer-matching 401(k) Plan
Carter Lumber Inc