Inside Sales Representative - Building Materials

Position Summary: The Inside Sales Representative will act as a liaison, provide products/solutions, and resolve any emerging problems our customers might face with accuracy and efficiency. The best Inside Sales Representatives are genuinely excited to help customers. The goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain a high level of customer satisfaction.

Compensation: Full-time salaried position, with comprehensive employee benefits.

Duties and Responsibilities:

• Support outside sales team.

• Field inbound customer calls and follow-up in a timely manner.

• Review project plans & specs and generate a quote for applicable material.

• Secondary point of contact for Webstore customers.

• Package Webstore orders for pick up or delivery.

• Resolve any shipping issues such as lost, damaged, delayed, etc.

• Assist customers in showroom.

• Fill in for Counter Sales at Yard locations when needed.

• Organize displays and product information on hardscape and masonry products.

• Assist with inventory control on hardscape and masonry products.

• Build sustainable relationships and trust with our customers.

• Make targeted calls to customers to generate sales opportunities.

• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

• Attend meetings as necessary.

• Other duties and responsibilities as assigned by management.

Education/Experience:

• Associates degree in Sales and Marketing, Supply Chain Management, or similar study program, Bachelor's degree preferred; or two to five years related experience and/or training; or equivalent combination of education and experience.

• 2+ years proven sales record.

• Building materials experience is a strong plus.

• Reading project plans & specs.

Work Requirements

• Must pass drug screen and criminal background check.

• Valid Driver's License (DL) and satisfactory driving record is required.

• Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.

• Maintain professional relationships with internal & external customers.

• Must be willing to work weekends when necessary.

• Comply with all regulatory requirements for federal/state OSHA, MSHA, EPA, and The Gerken Companies Environmental Health and Safety rules.

Knowledge/Skill Requirements

• Excellent interpersonal, organizational, and oral/written communication skills.

• Ability to build rapport and have strong listening, presenting skills and able to give and receive feedback.

• Energetic, forward-thinking, and creative individual with ability to present themselves professionally.

• Strong work ethic and high standards for safety in the workplace.

• High standards of ethics, integrity, and trust.

• Proven ability to develop relationships and to work with teams as both a leader and a participant.

• Ability to read, write and compute basic mathematical calculations.

• Experience in Microsoft Office and ability to learn new computer systems.

• Skilled in problem solving and communication of any issues.

• Ability to understand and follow verbal and written instructions.

• Ability to work well and efficiently with others.

• Ability to use sound and accurate judgment about work processes.

• Must maintain confidentiality.

• Must be able to work independently and with groups.

• Must be able to work under time constraints as needed.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to fingers, handle, or feel; reach with hands and arms; talk or hear. The employee is frequently required to stand and walk.The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

• Usually, normal office working conditions.

• The noise level in the work environment is usually quiet and in operational areas may be moderate.

In addition to a competitive compensation package, the following benefits are offered with this position:

• Company-Paid/Discounted YMCA Membership

• Medical, Dental, and Vision Insurance

• Employer contribution to Health Savings Account with enrollment in High Deductible Health Plan

• Traditional and Roth 401k Plans w/ Employer Match

• Company-Paid Life Insurance Policy

• Paid Time Off (Personal, Holiday, Bereavement)

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at

Phone: 419-533-7701

Email: kedwards@gerkenpaving.com

Equal Opportunity Employer, including disabled and veterans.

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