Buerkert Gmbh Huntersville , NC 28070
Posted 2 weeks ago
Essential Duties and Responsibilities: (Other duties will be assigned as required)
Answer incoming calls to the Inside Sales Department. Interface with other departments, i.e. accounting, production, purchasing and shipping to provide the best possible service
Work as a liaison with field sales, Technical Inside Sales and others necessary to satisfy the needs of the customers
Responsible for customer inquiries regarding pricing, availability, change requests and order status
Responsible for entering all purchase orders and revisions received by fax, e-mail or phone
Work with Sales Team to complete SNP and STP renewals on time
Provide quotations to customers
Proactively sell and upsell Burkert products to customers and potential customers
Assist with online orders, as necessary
This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.*
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
High School Diploma required; some college preferred
2+ years of customer service and/or inside experience preferably in a manufacturing, office environment
Proficient in Windows and Microsoft Office
Experience using SAP
Strong customer focus and attention to detail
Day-to-day work activities are prioritized appropriately within work routines
Excellent oral, written and communication skills
Able to work closely within a team and contribute individually
Drive to take on responsibility means recognizing one's on-going commitments, making oneself aware of the consequences of one's actions, recognizing others who will be affected, and assuming responsibility for seeing tasks through to completion
Willingness to learn means continuously acquiring new skills and knowledge, and further developing existing ones.
Teamwork ability means putting oneself and one's skills into the accomplishment of a group objective, being fully engaged in the common goal and tasks, and demonstrating the kinds of personal qualities that contribute positively to cooperation on the team.
Customer orientation means that all business strategies, processes, products, and everyday activity are to be solely focused on the goal of maximizing value and satisfaction for the customer, both internal and external.
Ability to communicate means communicating information as clearly and accurately as possible with others, whether on the factual or interpersonal level, and to correctly interpret the statements of others and react to them accordingly
Process-oriented thinking and acting in thought and action means thinking and acting cross-functionally, seeing beyond existing business processes and organizational divisions.
Microsoft Office - Intermediate
High School or better.
2 years: Customer service
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)