Are you looking for an exciting opportunity to begin your career in sales? UPS is seeking a Non-National Inside Sales Representative (ISR), and we want to hear from you! The ISR is an entry-level sales position responsible for retaining and growing UPS's Small Package business. Primary responsibilities include conducting sales calls to address customer needs, selling additional products and services, and following up on leads.
In addition to building relationships with key decision makers and serving as a customer advocate, the ISR also researches the competitive environment and uses product knowledge to generate solutions that meet the customer's needs and business objectives. Pre-call duties include using automated sales tools to perform research into customers' businesses, as well as account information to develop appropriate selling and pricing strategies. The ISR also creates contacts, monitors contractual compliance, and answers customer questions.
This position is located in Greenville, SC, and requires self-relocation to this geographical area. It also requires successful completion of the UPS Sales Academy, which is a six-week training program located on-site at the UPS Inside Sales facility in Greenville, SC.
Responsibilities and Duties
Responds to and resolves customer inquiries, complaints, and issues
Coordinates opportunities and strategies with other team members
Maintains knowledge of UPS products and services to develop appropriate sales solutions
Reviews customer shipping practices to ensure contractual compliance
Determines customer discounts and writes new contracts
Educates customers on UPS's service channels to expedite problem resolution
Provides compelling value proposals to potential and existing customers
Knowledge and Skills
Analyzes and evaluates financial data and trends to determine impact on customer and company objectives
Understands customer business models, operating structures, and strategic objectives, and offers logistic sales solutions
Solicits information from customers through a variety of questioning and probing techniques
Understands features and business applications of products, services, and customer-facing technology offerings, and solutions
Assesses, identifies, measures, and monitors customer's business needs, and aligns account strategies to maximize profitability and meet strategic goals
Conducts competitive analysis of competitor's offerings and strategies, and maintains awareness of competitive environment
Creates and develops effective strategies to manage accounts
Experience using Microsoft Office products or equivalent software
Must have Bachelor's Degree or internationally comparable degree prior to start date (students graduating within current school year may apply)
UPS and/or business-to-business or business-to-consumer sales experience Preferred
Fluent in more than one language Preferred
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law