Inside Sales Representative

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

Location:

Cincinnati, OH - In Office

Who we're looking for:

ARC Document Solutions is seeking dynamic and results-driven individuals to join our team as Inside Sales Representatives (ISRs). As an ISR, you will play a pivotal role in developing new prospects, interacting with customers via phone and email, and increasing sales of ARC's products, solutions, and services. This position is crucial in expanding our sales footprint across various solutions, including Color Graphics, Document Scanning, Managed Print Services, equipment sales, reprographics, SKYSITE SmartScreen's, Digital Displays, and Swiftwall Barricades.

In this role you will:

• Respond to inbound marketing campaigns, website inquiries, and other marketing-generated leads.

• Conduct cold calls with current and prospective customers to expand sales revenue.

• Utilize a consistent multiple contact process via phone, email, and chat to follow-up and qualify leads.

• Develop and maintain daily plans to maximize high-volume phone time, including pre-call planning, adhering to metrics, and customizing scripts to market segments and prospect types.

• Conduct consultative conversations with prospects, managing and overcoming objections.

• Pass opportunities and leads to outside sales that require on-site assessments, measurements, or site surveys in person.

• Hunt for outbound opportunities as well as work with inbound, marketing-generated leads.

• Identify decision-makers, project leaders, and key influencers.

• Follow the company's sales process leveraging best practices, including empathetic listening, developing a personal connection with prospects, conducting excellent discovery, identifying urgent pain, confirming budget and decision-making process, providing web-based solution demos, preparing and delivering proposals, negotiating, and closing deals.

• Follow up, educate, and qualify leads to create qualified meetings for the regional sales team.

• Effectively manage HubSpot CRM to document prospect interaction, ensuring efficient lead management, and maintain accurate information per company policies.

• Consistently achieve established targets (monthly and quarterly) and work collaboratively with the regional sales team.

• Actively participate in training to continue improving and developing work performance.

Requirements:

• Associate degree in Business, Marketing, or related field.

• 2-5 years of inside sales experience with proven quota achievement.

• Successful hunting and closing experience.

• Solutions selling skills, with the ability to articulate the value proposition of the solution being sold.

• Excellent verbal and written communication skills.

• Proficient with basic computer skills.

• Empathy and listening skills to understand prospects' needs.

• Working knowledge of Microsoft Office Suite products.

• Working knowledge of HubSpot or other CRMs.

What We offer:

• Excellent Company support and resources.

• Excellent Company Reputation because we consistently receive 5-star customer reviews.

• Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching.

• A management team that supports you and wants to see you be successful.

• Culture of caring for our employees.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to jobs@e-arc.com and use the words "Accommodation Request" in your subject line.

We are an Equal Employment Opportunity ("EEO") Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

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