Inside Sales Representative

American Flowform and Machining is seeking an Inside Sales Agent to join their team in Billerica, Massachusetts. As an Inside Sales Agent you will be responsible for managing and developing customer relationships for our existing book of business to ensure maximum retention of renewal contracts.

Identifies sales opportunities by analyzing and summarizing information and trends related to our customers. Sustain current accounts by researching and identifying potential leads, building connections, providing technical information and advice, and preparing quotes. Uses telephone, and e-mail inquiries to verify collected information and finalize sales.

Provides expertise and guidance during quoting phase of project lifecycle. Drives continued sales by checking customer purchasing history, suggesting new and related products, and explaining technical features. Supports the delivery of quality results by following company rules and guidelines and offering recommendations for policy and procedure improvements.

Keeps product knowledge up to date by studying item descriptions and participating in ongoing training. Accepts ownership for maintaining and expanding sales and accomplishing all assigned tasks. Skilled in:

Ability to read and interpret customer and internal engineering drawings. Knowledge of metals and materials Knowledge of manufacturing processes including CNC Machining, Non-Destructive Testing (Magnetic Particle, Pressure Testing, Dye Penetrant) and Mechanical Testing (Tensile, Hardness, Grain Size) Experience working in an AS9100 facility Excellent interpersonal, written, and verbal communication skills Ability to multitask with a high attention to detail Proficiency using Microsoft Office (Word, Excel, PowerPoint, Visio) Bachelor’s degree in engineering preferred or (Equivalent combinations of education, licenses, certifications and/or experience may be considered) 3-5 years technical sales experience preferred. Previous Gov / DOD sales experience required.