Inside Sales Representative

Alpine Home Air Products Chicago , IL 60614

Posted 3 weeks ago

INSIDE SALES JOB DESCRIPTION

As a Inside Sales rep you will talk to interested homeowners on the phone who have visited our HVAC ecommerce website and are interested in buying products. You'll have enjoyable conversations asking about their needs, making product recommendations that will fit their needs, explaining the benefits of the products, and asking for and taking the order. As part of this customer communication you'll also create quotes and correspond using email, website chat, and phone follow-up. All of the work takes place during regular business hours on a set schedule, in the comfort of our attractive office. It's an awesome job for an experienced communicator looking to use their outstanding verbal skills to advance their career!

MOST FAIR INSIDE SALES COMPENSATION PLAN IN CHICAGO!

Good news! We have built a sophisticated proprietary software system that automatically tracks engagement between you, other Alpine Inside Sales reps and prospects at touch-points along the sales path, and gives you credit for all your contributions even if you're not the rep who closed the sale. For example, if you speak with a prospect on the phone for 20 minutes, and then that prospect calls back later and places the order with a different rep, both you and the other rep will automatically receive a portion of the sales credit, based on individual contribution. The system cleverly tracks all the sales reps who may have been involved with a sale, including:

  • who was first person to speak with prospect
  • who sent a quote
  • phone talk time
  • who closed the sale

Each player in the sale gets a "slice of the action" proportional to their impact on the final sale. If you're the only rep to have contact with the customer, then you of course get full credit for the sale. This super-fair system is transparently reported and available to you at all times on all orders, and tracked down to the product detail. Performance pay based on how much you sell, calculated in this manner of attribution, is tabulated and paid out weekly and monthly. This means you'll never have to worry about losing out if you've helped make a sale. You'll always get performance pay for any and all contributions you make towards helping close a sale!

In addition to performance pay based on how much you sell, you're also given performance pay based on how happy you're making prospects and customers. This pay combo gives you recognition and compensation for both your hard skills and soft skills.

Requirements

  • Enjoy talking with customers and building rapport
  • Professional, positive demeanor, extroverted, warm, and friendly with customers
  • Self-starter who is eager and ambitious to put in the effort required to succeed
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Able to work with ambiguity well and solve problems while aligning with company values
  • Able to work as a team when necessary
  • Ability to quickly understand and retain technical training
  • Knowledge of HVAC industry is not required, we will train you

Benefits

  • Challenging and fulfilling work in a positive, optimistic results-oriented work environment
  • Competitive wages, monthly gain-sharing bonuses based on revenue growth, plus performance-based commission pay
  • Group health insurance plus health savings account, retirement savings plan, commuter benefits, paid time off
  • Paid educational and professional development training
  • Attractive and comfortable loft office with large windows and lots of natural light
  • Coffee and snacks for energy
  • Open beer tap in the afternoons
  • A nap room to revitalize

ABOUT US

Started in 2002, we are the first ecommerce company to sell HVAC equipment to homeowners online and by phone. We sell and ship HVAC equipment directly to homeowners in the US and Canada, and have served hundreds of thousands of happy customers. We are quickly growing, and our hiring new team members to keep up with the exciting growth.

Our objective is to create great experiences for our customers, vendors and employees. At Alpine, everyone wins. Our employees love our positive and supportive culture, beautiful sunny office, great benefits, and friendly team. We help our employees develop their careers and do the work that best suits their talents and interests.

We are innovative! Check out a list of industry first pioneered here at Alpine:

  • 2002 - first ever ecommerce HVAC store
  • 2003 - first HVAC online shopping configurator
  • 2004 - first national HVAC referral network of installing contractors
  • 2005 - first of its kind automated performance based pay system for phone sales
  • 2011 - first and only online HVAC operating cost calculator
  • 2013 - first and only HVAC photo-to-quote app
  • 2014 - filed patent for better way to assist customers with sales & service needs
  • 2015 - first eCommerce bundling of local services + products: EasyHVAC.com
Learn more about working with us and view all open positions at: www.alpinehomeair.com/careers/
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Inside Sales Representative

Alpine Home Air Products