Inside Sales Representative - 1A

JOB SUMMARY

Monday-Friday 8am-5pm

Responsible for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to customer inquiries to Radwell by phone, email or through other means

• Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales

• Source products for manufacturers not currently supplied by Radwell (new products)

• Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)

• Check inventory (i.e. "PLC Center" inventory) and fulfill order out of inventory if possible

• Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner

• Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means

• Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary

• Meet minimum daily standards for quotes and other sales output expectations

• Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers

• Interact with all departments within Radwell to effectively meet customer commitments

• Perform product and price maintenance in "pricetool" and other business systems; Build new part numbers as needed; maintain product sourcing database

• Assist in business system database cleanup and ongoing maintenance

• Pro-actively develop new business through outgoing customer calls and other means

May be modified from time to time. Other duties, tasks and work may be assigned

METRICS

• Quotes per day

• Monthly Invoice Volume generated: Minimum Volume $200,000

• Quote: Order Ratio

• Outbound Calls

• Invoiced Dollars Generated

• Calls Taken

QUALIFICATIONS

• Must understand the sales cycle; ability to understand the Radwell International sales cycle

• Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment

KNOWLEDGE & SKILLS REQUIRED

• Strong Computer proficiency

• Proficiency using e-mail, the internet, Microsoft Office, and other computer tools

• Ability to multi-task

• Ability to work at fast pace

• Attention to detail

• Problem solving abilities

• Good communication skills

• Ability to sell

EDUCATION & EXPERIENCE

Previous sales experience in a related environment or a college degree in business or a related field of study

PHYSICAL DEMANDS

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)

BONUS/COMMISSION PLAN

Eligible for commission after successful completion of introductory 90 days.