The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, and using company resources, policies, and procedures to provide complete, accurate data; uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness.
Attends work on a regular and predictable basis.
Establishes customer contact by initiating follow up outbound calls and receiving inbound return calls
Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
Resolves customer concerns by providing appropriate information regarding products and services
Records customer information and maintains database by obtaining, entering, and verifying required data
Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards
Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
Completes and ensures accurate validation of insurance benefits
Provides customer followup as required
Contributes to departmental objectives by accomplishing required contact and sales results, and ability to track and report progress of sales results
Must have excellent telephone customer service skills.
Must be computer literate.
English -- oral and written.
Must be at least 18 years of age.
Education and Experience:
High School Diploma or Equivalent
Inside sales experience
Medical industry knowledge beneficial
Prior work experience on a computer
Ability to type at least 25-30 words per minute
Internet: high speed (min 25mbps), hard wired, <50ms,>50ms,><5%>5%>
Processor: Intel Core or Intel Pentium >2GHz
Memory: 4 GB+ of RAM
Browser: IE, Chrome, Safari, Firefox
Operating System: Win10 1909, MacOS 10.15
Monitor: dual monitors each capable of displaying 1024x768 pixels
Sound: sound card installed (standard in most computers)
Virus Protection: up-to-date anti-virus protection installed, always scan mode
Headset: USB noise-cancelling headset
Accessories: wireless mouse, keyboard