Inside Sales Rep - Remote

Lincare Nashville , TN 37201

Posted 3 weeks ago

The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, and using company resources, policies, and procedures to provide complete, accurate data; uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness.

Job Responsibilities:

  • Attends work on a regular and predictable basis.

  • Establishes customer contact by initiating follow up outbound calls and receiving inbound return calls

  • Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary

  • Resolves customer concerns by providing appropriate information regarding products and services

  • Records customer information and maintains database by obtaining, entering, and verifying required data

  • Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards

  • Facilitates sales process by communicating/sharing information with appropriate internal and external contacts

  • Completes and ensures accurate validation of insurance benefits

  • Provides customer followup as required

  • Contributes to departmental objectives by accomplishing required contact and sales results, and ability to track and report progress of sales results

#CC

Qualifications:

  • Must have excellent telephone customer service skills.

  • Must be computer literate.

  • English -- oral and written.

  • Must be at least 18 years of age.

Education and Experience:

  • High School Diploma or Equivalent

  • Inside sales experience

  • Medical industry knowledge beneficial

  • Prior work experience on a computer

  • Ability to type at least 25-30 words per minute

Computer Requirements

  • Internet: high speed (min 25mbps), hard wired, <50ms,><5%>

  • Processor: Intel Core or Intel Pentium >2GHz

  • Memory: 4 GB+ of RAM

  • Browser: IE, Chrome, Safari, Firefox

  • Operating System: Win10 1909, MacOS 10.15

  • Monitor: dual monitors each capable of displaying 1024x768 pixels

  • Sound: sound card installed (standard in most computers)

  • Virus Protection: up-to-date anti-virus protection installed, always scan mode

  • Headset: USB noise-cancelling headset

  • Accessories: wireless mouse, keyboard

  • Webcam

#CC

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Inside Sales Rep - Remote

Lincare