Receives and processes orders, inquiries and complaints from customers and Territory Managers, to maximize revenue and gross margin dollars by performing the following duties.
Summary of Essential Job Functions/Responsibilities
Handles inbound calls, to convert customer inquiries to actual sales.
Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
Maintain constant knowledge of plant workload, stock levels, current market and company prices and delivery schedules to give accurate information to customers, potential customers and Territory Managers.
Develop and maintain good working knowledge of possible applications of assigned metal products to maximize sales potential by meeting customer needs.
Answer customers' questions regarding scheduled deliveries and help resolve complaints on products furnished, to achieve greatest possible customer satisfaction.
Builds and maintains good customer relationships.
Coordinate with Territory Mangers to assure optimum lead time and inventory levels, to help resolve customer complaints, and to keep the Territory Manager informed as to daily activity of major accounts.
All other duties as assigned
Bachelor's degree, preferably in business administration or Marketing
2+ years sales experience
Industry familiarity preferred
Kloeckner Metals Corporation (KMC) has its North American headquarters in Roswell, GA, and is a subsidiary of Klckner & CO, based in Duisburg, Germany. Kloeckner Metals is among the largest producer-independent distributors of steel and metal products and one of the leading steel service center companies in the European and American markets combined. Kloeckner Metals has 50 locations in the U.S. and is located in 25 states. Kloeckner Metals services more than 13,000 metalworking businesses around the United States, Mexico and Canada.
Kloeckner Metals Corporation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Visit us at www.kloecknermetals.com to learn more about us and see other opportunities nationwide. Follow us on social media on Facebook https://www.facebook.com/kloecknermetals and LinkedIn https://www.linkedin.com/company/kloeckner-metals-corporation and review our latest videos https://www.youtube.com/channel/UCFmRpYYYLATpfqbDa74fUkA