Inside Sales Rep - Account Development

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Keystone Automotive Operations, Inc. Exeter , PA 18643

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Inside Sales RepresentativeShift: Monday-Fridaywww.keystoneautomotive.com/careers to learn more!What can Keystone Automotive Operations do for YOU?KAO provides its employees with more than a job;we provide them with a career. Our company believes in offering its employees the opportunity tolearnandgrowusingcompetitive training programs, coaching, communication, and collaboration.This empowers our employees, further allowing them to pursue both functional and upward mobility within the company. Keystone Automotive Operations also offers:
  • Lucrative incentive & awards programs that pay you for your results
  • In-depth & onsite sales training in our contact center with dedicated Training Leader
  • Industry-leading product training
  • Highly transferable sales and service skills
  • Benefits Package:Medical, Dental, Vision, & Employee Assistance Programs
  • Strong 401K with generous company match
  • Paid Time Off & Paid Company Holidays
  • Employee Referral Bonus:
    Eligible to make referrals immediately after first day
  • Tuition Reimbursement
  • Employee Discount Program
  • And More!
Who is Keystone Automotive Operations?
We are the leading distributor of specialty automotive and RV aftermarket parts and accessories, and we have developed a culture of family that has allowed our business to grow across the globe.With our more than 2,000 employees, we strive to reflect this culture by living our values ofCommitment, Customer Service, Execution, Integrity, Leadership, Teamwork, & Fun. Through these values, weve been able to provide our employees with the tools they need to succeed. Thats because when you succeed, we succeed at our goal ofdelivering the products that people need when they need them!Your Role with Keystone Automotive Operations
Keystone Automotive Operations, Inc. is currently looking to hire an Inside Sales Rep Account Development for our Exeter, PAlocation. As an Inside Sales Representative, you will provide our potential and current customers a world-class experience through outstanding customer service skills and knowledge of our business systems.Responsibilities Include:
  • Outbound phone sales calls to established customer base promoting sales of new and existing products & services.
  • Daily maintenance of CRM database to ensure all customer/account information is accurate and current.
  • Analysis of individual customer base to determine causes for customer growth and/or decline
  • Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning.
  • Occasional placement of customer orders
  • Initial point of contact for all customer service-related issues/concerns
  • Build long-lasting business relationships with customer base
  • Maintain daily phone metric standards established by management team
  • Initiates and supports the continual improvement of LKQ and Keystone Automotive Industries, Inc. quality improvement system.
Requirements:
  • High School Diploma or GED equivalent is required.
  • Strong time management and organizational skill required.
  • Strong verbal and written communication skills. Ability to communicate in a concise manner with internal and external customers.
  • Microsoft Office background and experience highly desirable.
  • Must be able to thrive in a group/team environment
  • Able to travel, up to 10%, for customer visits or trade shows
Preferred Skills:
  • Some college coursework/degree preferred.
  • Prior sales or account management experience
  • General Automotive knowledge and/or experience
  • Experience in training / educating people (Example. Teaching your customer how to use online/system features)
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Our wholesale eCommerce New Account Sales Reps are responsible for managing and developing their account base and grow new customers.  This position is a sales position that handles a specific base of online B2B retailers.  Must be able to work in a fast-paced environment.<br /> <i> </i></span></span></span><br /> <i><span lang="EN" style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif"><span style="color:#0d0d0d">Responsibilities Include:</span></span></span></i></span> <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Generating revenue by promoting sales of new and existing products.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Initiating sales calls to existing customers</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Assisting customers with sales of product and/or services, responding to questions regarding parts, pricing, services, etc.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Developing relationships with potential customers, or leads, to cultivate new business.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Providing ongoing customer and technical service on existing accounts.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Processing orders occasionally – performs order entry (orders received online), reviews orders for correct handling, pricing, quantities, and shipping data.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Seeking out opportunities for up-selling and price negotiation.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Informing customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Dispatching delivery of orders, as necessary to comply with customer requests.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Initiating and supporting the continual improvement of LKQ and Keystone Automotive Operations, Inc. quality improvement system.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Handling incoming and outgoing emails with clientele and within the company.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Seeking and developing new business</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Establishing how to best retain existing customer relationships</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Assuming other duties as assigned.</span></span></span></span></span></li> </ul> <span style="line-height:normal"><i><span lang="EN" style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif"><span style="color:#0d0d0d">Minimum Qualifications:</span></span></span></i></span> <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">College degree, High School graduate, G.E.D. or relative experience.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Should be familiar with the company's products and procedures but training will be provided.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Must be able to work in cooperation with others. Must be attentive to detail and ensure accuracy in work assignments.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Must be able to communicate effectively with others and be a team-player.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Must have the flexibility to work variable schedules, including occasional weekends.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Must be able to convey product information and availability to customers.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Must possess the ability to deal tactfully with customers.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Must be organized, motivated, and a self-starter, and a team player.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Computer, multi-user telephone system, and Microsoft Office software.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Must have the ability to work in a Call Center environment where frequent interruptions will occur.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Must be able to work under pressure comfortably.</span></span></span></span></span></li> </ul> <span style="line-height:normal"><i><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif"><span style="color:#222222">Preferred Qualifications:</span></span></span></i></span> <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">One to two years of prior Call Center sales, customer service relations and/or route sales preferred.</span></span></span></span></span></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><span style="color:#222222"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Prior automotive experience and knowledge of automotive parts preferred but not necessary.</span></span></span></span></span></li> </ul> <br />   Keystone Automotive Operations, Inc. Exeter PA

Inside Sales Rep - Account Development

Keystone Automotive Operations, Inc.