Inside Sales Manager

Shi International Corp. Somerset , NJ 08873

Posted 2 months ago

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Job Summary

The Inside Sales Manager position is responsible for managing a team of Inside Account Managers (IAMs), who support a specific Business Unit's (BUs) customers in the Enterprise Inside Sales Department. The manager will be tasked with providing support and guidance for all aspects of the sales cycle within the scope of the sales team. This position will report to a Sr. Inside Sales Manager.

About Us

Founded in 1989, SHI International Corp. is a $12 billion global provider of IT solutions and services, and currently has over 5,000 dedicated employees worldwide.

To learn more about SHI International Corp, visit our website: www.shi.com/careers

What SHI Can Offer:

World Class Facility includes on site gyms and cafeterias
Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
Work in an up-beat, creative, and fun environment
Benefits including medical, vision, dental, 401K, and flexible spending

Responsibilities

Responsibilities include, but are not limited to:

Provide support, training, and guidance to Inside Account Managers (IAMs)
Delegate, coordinate, and supervise IAM activities and responsibilities
Monitor employee performance and attendance records
Assist in the development of SHI's World Class Support policies which promote good customer relationships
Investigate and resolve non-routine customer complaints
Handle escalated problems concerning service orders and adjustments of exchanges
Communicate effectively with Account Executives, provide regular updates, obtain feedback, and implement new processes
Serve as first point of contact on customer escalation path
Manage SharePoint team site(s)
Conduct IAM quarterly evaluations and annual reviews
Maintain team coverage and contingency plans
Track of monthly metrics, provide reporting, and maintain team specific documentation
Some travel may be required - to attend Outside Sales Regional Meetings.
Exhibit high level of confidentiality with employees and management

Qualifications

Bachelor's Degree or relevant work experience
Minimum of 2 years sales experience (Inside Sales/Outside)

Required Skills

Ability to effectively communicate with Inside Team, Account Executives, management and other departments
Ability to continuously educate yourself on hardware and software licensing products
Working knowledge of SHI tools and applications, customer base, and processes
Ability to anticipate problems which could arise and take measures to prevent them
Exhibit high level of confidentiality with employees and management
Ability to address personnel issues and uphold SHI policies and standards
Possess a very involved and collaborative approach to management and integration with the Inside Sales team
Management/Leadership skills with ability to set an example to employees of an outstanding IAM and SHI employee

Unique Requirements

This position may require some travel to attend Outside Sales Regional Meetings (10%)

Additional Information

FLSA: Exempt

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

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Inside Sales Support Regional Temp (36 Months) Hybrid

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Posted 3 weeks ago

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Microsoft Inside Account Manager Public Sector

Shi International Corp.

Posted 2 months ago

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Terumo Medical Cooperation

Posted 3 months ago

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As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.

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