Inside Sales Manager

Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

The Inside Sales Manager manages the activities of the Market Areas' Inside Sales Representatives and provides an accomplished level of expertise identifying, negotiating and selling waste and recycling services over the telephone to prospects / customers resulting in additional revenue. They also work with Area management to develop and implement appropriate sales and marketing packages to meet current and future customer needs as well as provide guidance and direction to the inside sales staff.

Responsibilities of Position:

• Build a strategic plan to consolidate all inside sales from region lead to area lead design which will include building a comprehensive playbook to understand roles and responsibilities of direct reports, coverage models for each region, allocation of assets, optimal organization structure.
• Establishes and maintains a high level of customer satisfaction on all sales transactions.
• Communicates to and works with the Area Sales Manager and/or Regions to help resolve unique customer issues, and to understand specific needs of each unique market
• Demonstrate strong leadership skills and ensure that inside sales employees comply with company policies.
• Forecasts, recruits and trains qualified candidates for available Inside Sales positions.
• Follows an effective step-by-step process of handling in-bound calls and closing sales.
• Educating inside sales staff on effectively answering common customer questions developing and executing ongoing training that provides both formal training and informal coaching sessions.
• Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed.
• Motivate inside sales staff to achieve sales targets while maintaining an accurate record of all leads and actual sales.
• Regularly evaluates the performance of the inside sales team overseeing activities ensuring team members meet or exceed sales call activity goals for new sales and lead generation.
• Addressing and resolving customer complaints.
• Utilize market analysis tools to determine customer behavior, market trends, and competitor activity.
• Updates all Inside Sales Representative reference material as appropriate.
• Assists in the communication of market intelligence, providing guidance to the Market Area's pricing and service strategies.
• Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, work orders and service documentation.
• Other duties as assigned.

Supervisory Responsibility:

• This position will manage 6 to 20 employees.

Skills & Abilities Needed for Position:

• Has the ability build a strategic plan and then execute that plan.
• Ability to initiate action, be persuasive (influence / negotiate) and produce results.
• Motivated, self-starter capable of working in a fast-paced environment.
• Demonstrate leadership and coaching to deal effectively with performance and areas of personnel supervision and development.
• Exceptional judgment, decision-making skills and proven ability to think strategically.
• Excellent organizational skills and attention to detail.
• Must possess a professional demeanor and telephone etiquette.
• Additional skills may be required to perform additional task(s) specific to work location, department or line of business.

Experience & Knowledge Needed for Position:

• Minimum of 2 years of previous supervisory and management experience managing a team of 5 or more direct reports.
• Computer proficiency in Microsoft Office Applications and Customer Relationship Management (CRM) software. Experience with Power BI is preferred.
• Call center experience, inside sales and administration experience is also preferred.

Physical Requirements in a Regular workday:

• Rarely lifting/carrying a max of 10lbs.
• Rarely pushing/pulling a max of 10lbs.
• Frequently Sitting in Office Environment

Additional Working Conditions/Aspects:

• Ability to work overtime, weekends and/or holidays.
• Legally eligible to work in the United States.
• Valid driver's license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.