Inside Sales Manager

Job Description Job Description About Us: At MyComputerCareer (MyCC), we are expanding our reach with a new initiative focused on offering short IT courses to professionals looking to upskill quickly and effectively.

This is a fast-paced, results-driven environment with targeted inside sales to deliver high-quality training solutions. Total Compensation: $80-100K We’re seeking a strategic and hands-on Inside Sales Manager to build and lead this new department, focusing on growth, revenue, and operational excellence. Key Responsibilities:

Develop the Department: Design and execute the strategy for establishing a new inside sales department dedicated to IT short courses. Recruit, onboard, and develop a high-performing sales team from scratch.

Create and implement processes, workflows, and KPIs tailored to the needs of this unique business segment. Sales Leadership: Drive team performance to meet and exceed sales targets, focusing on enrollments and revenue generation.

Monitor individual and team KPIs, providing regular coaching and performance feedback. Develop a sales culture centered on professionalism, efficiency, and results. E-Commerce & Online Sales Drive sales growth through an e-commerce platform, focusing on optimizing the online shopping experience.

Collaborate with the marketing team to create and refine high-performing product pages, promotional campaigns, and user-friendly navigation. Analyze customer behavior and sales data to improve the online customer journey, increase conversions, and maximize ROI on e-commerce initiatives. Data-Driven Decision Making:

Build reporting tools to track team performance, sales trends, and customer insights. Use data to identify opportunities for process improvement and strategic pivots. Provide detailed performance updates to senior leadership.

Customer-Centric Approach: Develop a consultative sales process to match customer needs with course offerings. Ensure the team delivers high levels of service and professionalism at all times.

Handle escalations or complex customer inquiries with a solution-oriented mindset. Collaboration & Cross-Functional Leadership: Partner with marketing, product development, and other teams to align sales initiatives with business objectives.

Act as a subject matter expert on online IT training sales and contribute to the overall strategy for this new business unit. Qualifications: Bachelor’s degree in Business, Marketing, or a related field. 5 years of experience in inside sales, with at least 2 years in a leadership role. Proven experience in e-commerce and online sales, ideally in education, training, or a similar industry.

Track record of building and scaling sales teams or new departments. Proficiency in CRM tools (e.g., Salesforce, HubSpot) and e-commerce platforms (e.g., Shopify, WooCommerce). Strong analytical skills with the ability to use data to drive decisions and improvements. Preferred Skills:

Familiarity with IT training or certification programs (e.g., CompTIA, Linux, Cisco). Experience in subscription-based or SaaS sales. Knowledge of digital marketing strategies and social media advertising. What We Offer:

Competitive salary Opportunity to lead and shape a new business unit. A dynamic and fast-paced environment with opportunities for growth. We are an Equal Opportunity Employer