Inside Sales Manager I

Covance Raleigh , NC 27608

Posted 6 days ago

Job Overview:

  • Achieves quarterly and annual lead generation goals as outlined in sales incentive comp plan.

  • Handles inbound client calls, qualifies leads and if appropriate grows client relationships at the appropriate levels.

  • Collaborates effectively with Business Development Directors in business unit; brings potential opportunities to their attention.

  • Effectively transfers accounts and client information to Business Development Directors.

  • Manages annual expense budget and submits expense reports for reimbursement on approval timelines.

  • Expands client requests upselling for business unit when possible.

  • Provides weekly sales activity report to management.

  • Develops client call cycle to achieve objectives and sales plan

  • Provides general intelligence on key competitors.

  • Sells the business unit's capabilities leveraging differentiation framework

  • Recognizes and communicates sales opportunities for other business units.

  • Establishes and manages customer expectations.

  • Collaborates with companywide resources to achieve superior customer satisfaction.

  • Organizes and hosts client visits if required.

  • Uses SFDC to manage internal communication and document territory and client information as required for the business unit.

  • Responsible for Opportunity Management and accurate pipeline forecasting.

  • Maintains frequent email and phone contact with clients to grow and expand business relationships.

  • Leverages Marketing, SMEs and Operations Staff to support client discussions and heighten clients' awareness of BU services.

  • Evaluates quotations and provides input to ensure client and company requirements are met.

  • Collaborates effectively with sales executives from other business units to bring potential opportunities to their attention.

  • Leverage Social Selling techniques and tools to reach clients through digital channels sharing information including Covance services, web conferences, industry meetings, SME news, etc.

  • Establishes, nurtures and grows client relationships at the appropriate levels


  • Bachelor's degree in life science or business field


  • Years of experience in the job discipline: 1-3 years

  • Years of experience in other professional roles: 2-4 years in CRO market preferably sales or operations in related discipline

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Inside Sales Manager I